Customer Service Representative
3 months ago
Overview:
Employer Paid Medical, Dental, and Vision
Hourly Rate: Min: $18.87 Max: $28.90
Customer Service Representative is responsible for delivering world class customer service at counters and on phones, answering patient inquiries, collection of payments/co-payments, and duties in support of departmental efficiencies.
Responsibilities:ESSENTIAL JOB FUNCTIONS:
- Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines. Also ensures that the messages are delivered in a timely manner.
- Assists with patient inquiries in person or via phone. Assists Patient Access department staff as needed.
- Provides courteous and professional customer service over the counters or phones (within 3 rings), assisting patients as needed, asking for information and payments.
PERSONAL TRAITS, QUALITIES AND APTITUDES:
Must be able to:
1) Provide superior customer service.
2) Be accountable and take ownership for assigned job duties.
3) Acquire and maintain a thorough knowledge of the Revenue Cycle.
4) Maximize resources by performing job duties in efficient and accurate manner.
Qualifications:A. Education: High School Diploma or equivalent preferred.
Desired: Associates Degree in Business Administration or equivalent.
B. Experience: Minimum of 2 years hospital experience preferred. Bilingual and/or English-Spanish speaking preferred. Ability to work with culturally diverse population.
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