Front Desk Representative

6 days ago


Denver, Colorado, United States Highgate Hotels Full time
Job Title: Front Desk Agent

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Highgate Hotels. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring a seamless and enjoyable experience during their stay.

Key Responsibilities:
  • Answer guest inquiries and provide information on hotel services, amenities, and local attractions.
  • Process guest check-ins and check-outs, ensuring accuracy and efficiency.
  • Manage guest room assignments, including room changes and cancellations.
  • Handle guest complaints and resolve issues in a professional and courteous manner.
  • Process payments and handle cash handling and credit policies.
  • Stay up-to-date on hotel promotions, packages, and special offers.
  • Collaborate with other hotel departments to ensure seamless guest service.
Requirements:
  • High School diploma or equivalent required.
  • Previous experience in a hotel or customer service role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic computer skills and knowledge of hotel software.
What We Offer:
  • Competitive hourly rate ($18.50-$19.00).
  • Opportunities for career growth and professional development.
  • Comprehensive benefits package, including medical, dental, and vision coverage.
  • 401(k) retirement plan with company match.
  • Travel discounts at all Highgate Hotels properties.


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