Retail Customer Experience Supervisor
2 days ago
We are seeking a highly motivated and customer-focused Retail Customer Experience Supervisor to join our team at Marshalls. As a key member of our store leadership team, you will be responsible for promoting an exceptional customer experience, leading a team of Associates, and driving sales growth.
Key Responsibilities- Lead by example, demonstrating outstanding customer service and promoting a positive store environment
- Oversee a team of Associates, providing guidance, training, and coaching to ensure excellent customer service and sales results
- Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase loyalty program participation
- Collaborate with management to achieve store goals, including sales targets, customer service metrics, and operational objectives
- Ensure compliance with company policies, procedures, and labor laws
- Participate in training and development programs to enhance skills and knowledge
- 1 year retail experience and 6 months of leadership experience
- Strong communication, organizational, and leadership skills
- Ability to work flexible hours, including nights and weekends
- Capable of multi-tasking and prioritizing tasks effectively
- Team player with a positive attitude and strong work ethic
Marshalls offers a competitive compensation package, including a starting pay range of $13.00 to $13.50 per hour. We also provide a range of benefits, including associate discounts, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.
We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.
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