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Retail Sales Floor Supervisor

2 months ago

Indianapolis, Indiana, United States Vuori Full time

Job Overview - Retail Sales Floor Supervisor at Vuori

The Retail Sales Floor Supervisor at Vuori plays a pivotal role in guiding the retail sales team by setting a positive example and engaging with customers to embody Vuori's brand ethos through extensive product knowledge. This position is crucial in upholding Vuori's retail excellence and delivering outstanding customer service. As an integral member of the store leadership team, the Supervisor oversees the retail environment, assigns responsibilities, and works in close partnership with the Store Manager and Assistant Store Manager.

  • Deliver an exceptional customer experience:
  • Collaborate with the sales team to enhance customer satisfaction.
  • Take charge of the sales floor to ensure a customer-centric approach.
  • Assist customers with fitting room needs, size inquiries, and product details.
  • Engage customers with insights on products, trends, and upcoming promotions.
  • Stay knowledgeable about new arrivals and best-selling items to assist customers effectively.

Proactively manage store operations:

  • Lead daily store functions in the absence of senior management.
  • Inspire the sales team to achieve objectives in a collaborative environment.
  • Remain informed about fashion trends and activewear to provide knowledgeable recommendations.
  • Oversee various projects while maintaining a focus on customer experience.
  • Communicate inventory requirements to align with business goals.

Exhibit leadership and accountability:

  • Partner with the Retail Store Manager on daily operations and team oversight.
  • Ensure the store is well-presented, restock merchandise, and maintain safety protocols.
  • Adhere to operational standards during store opening and closing procedures.
  • Promote high performance, punctuality, and responsibility among team members.

Qualifications

  • Availability for morning and/or evening shifts, 8 hours/day, 5 days/week, including at least 1 weekend day.
  • Proven track record of punctuality and attendance.
  • Strong interpersonal skills for building relationships with customers and team members.
  • Expertise in customer service, sales techniques, and conflict resolution.
  • Ability to manage multiple tasks in a dynamic environment.
  • Quick learner with excellent organizational and communication abilities.
  • Ownership mentality, proactive approach, and desire for personal and professional growth.

Additional Information

Compensation: $ - $ + Team-based commission

Benefits:

  • Health Insurance
  • Paid Time Off
  • Employee Discount
  • 401(k)