Retail Sales Floor Supervisor
1 week ago
Job Overview - Retail Sales Floor Supervisor at Vuori
The Retail Sales Floor Supervisor at Vuori plays a pivotal role in guiding the retail sales team by exemplifying outstanding customer engagement and embodying Vuori's brand ethos through comprehensive product knowledge and a positive demeanor. This position is essential in upholding Vuori's retail excellence and ensuring customers receive unparalleled shopping experiences. As a vital member of the store leadership team, the Supervisor oversees the retail environment, assigns responsibilities, and works closely with the Store Manager and Assistant Store Manager.
- Deliver an outstanding customer experience:
- Collaborate with the sales team to enhance customer satisfaction.
- Take charge of the sales floor to enhance customer interactions.
- Assist patrons with fitting room needs, size inquiries, and product details.
- Engage customers with insights on products, trends, and forthcoming events.
- Stay knowledgeable about new arrivals and popular items to better assist customers.
Proactively manage store operations:
- Lead daily store functions in the absence of upper management.
- Inspire the sales team to achieve targets in a collaborative environment.
- Remain informed about fashion trends and activewear to provide knowledgeable recommendations.
- Oversee projects while maintaining a focus on customer experience.
- Communicate inventory requirements to align with business goals.
Exhibit leadership and accountability:
- Partner with the Retail Store Manager on everyday operations and team oversight.
- Ensure the store is well-presented, restock merchandise, and maintain safety protocols.
- Adhere to operational standards during store opening and closing procedures.
- Promote high performance, punctuality, and responsibility among team members.
Qualifications
- Availability for morning and/or evening shifts, 8 hours/day, 5 days/week, including at least 1 weekend day.
- Proven leadership in reliability and attendance.
- Strong skills in building relationships with customers and team members.
- Expertise in customer service, sales strategies, and conflict resolution.
- Ability to manage tasks effectively in a dynamic environment.
- Quick learner with excellent organizational and communication abilities.
- Ownership mentality, proactive approach, and a desire for personal and professional growth.
Additional Information
Compensation: $ - $ + Team-based commission
Benefits:
- Health Insurance
- Paid Time Off
- Employee Discount
- 401(k)
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