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Senior Manager, Live Operations Specialist

2 months ago

Austin, Texas, United States Pocket Worlds Full time
About Pocket Worlds

Pocket Worlds is a cutting-edge technology company that enables creators to develop innovative social experiences. Our flagship platform, Highrise, is a leading social experience where millions of people connect, engage, and create deep friendships. With over 40 million users, Highrise is growing rapidly and connecting the world through shared community experiences.

About the Role

We are seeking a highly skilled Senior Manager, Live Operations to drive growth at Highrise by managing and executing live operations. This unique opportunity allows you to work with one of the world's largest virtual economies, directly influencing how it operates for millions of users.

Key Responsibilities
  • Develop and Own Live Ops Strategy: Create and execute a live operations and monetization strategy that aligns with business goals and audience expectations.
  • Drive Day-to-Day Execution: Own the schedule, targets, and overall success of in-game sales, offers, and live events.
  • Own Roadmap of Features and Tools: Develop and coordinate the roadmap of features and tools needed to grow, innovate, and improve live ops for Highrise.
  • Conduct Quantitative Analysis: Work with game analysts to provide key insights into product performance and uncover opportunities for further engagement and monetization.
  • Optimize Game Retention and Engagement: Conduct A/B and multivariate tests to optimize game retention, engagement, and monetization metrics.
  • Bring Best-in-Class Live Ops Expertise: Share knowledge of best-in-class F2P live ops activities, feature design, and monetization mechanics.
Requirements
  • 5+ Years of Experience: At least 5 years of experience in free-to-play mobile games.
  • Demonstrated Track Record: Proven track record and experience in running and growing a live free-to-play game.
  • Sound Product Judgment: Ability to formulate live ops strategy and present clear, measurable key results.
  • Hands-on Approach: Hands-on approach and impact-driven focus on constantly pushing game performance and delivering fantastic player experiences.
  • Deep Understanding of Economy and Monetization: Deep understanding of economy and monetization design, as well as engagement drivers in live service games.
  • Strong Quantitative and Analytical Skills: Strong quantitative and analytical skills with an emphasis on metrics-driven decision-making.
  • Comfortable Taking Calculated Risks: Comfortable taking calculated risks, learning, and sharing lessons learned.
  • Extensive Knowledge of Live Operations and Monetization Trends: Extensive knowledge of live operations and monetization trends within the free-to-play business model.
Bonuses
  • Experience with Live Ops for Games with Millions in Revenue: Experience taking ownership of live ops for games with millions in revenue.
  • Starter Who Loves to Experiment and Learn: A starter who loves to experiment and learn new things.
  • Highly Energetic and Comfortable Leading and Pushing the Team: Highly energetic and comfortable leading and pushing the team to succeed.
  • Experience with Fintech, Gaming, or Consumer Social Startups: Experience working in fintech, gaming, or consumer social startups.
  • Experience with SQL, Looker, or Other BI Tools: Experience with SQL, Looker, or other BI tools.
Why Work with Us
  • Impact: Your work will directly affect millions of users around the world.
  • Growth: Your growth isn't capped by a career ladder. Show us you can deliver the impact, and we'll respond with recognition and reward.
  • Elite Team: You'll be a member of a small and elite team with a lot of freedom to go after opportunities you identify.
  • Culture: High trust, high intensity, low process and bureaucracy. We pride ourselves in being a Silicon Valley startup with a laser focus on the mission, and we'll happily remove all roadblocks in your path to success.
  • Reward: This role offers a highly competitive salary and very generous equity. Our incentives will be directly aligned toward success.
  • Office and Team: Directly work with the cofounders in our office in Downtown Austin.
Benefits (US Only)
  • Meaningful Equity: We're here to do amazing work, and we share in our wins together.
  • Equipment Allowance: Choose what you need to work at your best.
  • Healthcare, 401k / Pension (US only): We offer comprehensive benefits to support your well-being.
  • Unlimited PTO: Take time off when you need it.
  • Education/Training Stipend: We've set aside a budget for every employee to continue to learn and grow their skills.