Assets Operations Senior Specialist

2 days ago

Austin, Texas, United States Wise Full time
Job Title: Assets Operations Senior Specialist

Wise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.

We're looking for an experienced Assets Operations Senior Specialist to join our team, focusing on Assets within the Global Products Operations area.

Key Responsibilities:
  • Support the Assets product team as a representative of the Payment Operations organization in the United States.
  • Ensure that new and current products, features, and processes scale efficiently and securely.
  • Handle manual recurring tasks resulting from customers investing, divesting, or moving funds into different asset products.
  • Provide daily support to stakeholders involved in the launch, maintenance, and improvement of products owned by Assets.
  • Maintain consistent and high-level execution of recurring responsibilities within the Assets domain.
  • Work with Banking, Treasury, product managers, and engineers of multiple teams to find solutions and opportunities for process optimization.
  • Coordinate new products/partners set-up, testing, and launches from an operational perspective.
  • Coordinate central changes, communicate with Payment Operations teams, and collaborate with stakeholders in and outside of the organization.
  • Own training, communication, and documentation of the Assets Operations domain.
  • Act as the first-level escalation point on cases and crisis level within the own area, handling incidents in the area of expertise.
  • Act as the first point of contact for global products in Payments Operations organization as well as Product teams.
Requirements:
  • Comfortable handling recurring tasks.
  • Flexible with working hours to work with teams in different time zones.
  • Able to define priorities according to data and customer needs.
  • Enjoy owning work and leading projects, focusing on accuracy, independence, and attention to detail.
  • Humble, self-aware, positive, and solution-driven, with the ability to admit when things don't go well and share learning with the team.
  • Understand operational risks and able to mitigate them proactively.
  • Great communicator, able to adapt style to different audiences, persuade others, and challenge when necessary.
  • Proactive and a great relationship builder, experienced at working closely with external partners and product development teams.
  • Intellectually curious, with the ability to understand when something is not known and the humility to learn.
  • Relevant experience working in operations and leading cross-functional projects that drive efficiency and scaling of manual work.
Preferred Skills:
  • Passed the SIE (Securities Industry Essentials) and Series 99 exams.
  • Payments or finance background.
  • Knowledge of different process improvement methodologies.
  • Basic data skills and knowledge of where to find supporting data for projects.
  • Experience with SQL, Google Analytics, Looker, or similar data visualization tools.
Additional Information:
  • Obtaining the SIE and Series 99 licenses is mandatory for this role, but candidates are not required to have them at the time of application; we will provide study support and exam resources.
  • This is a hybrid position located in Austin, Texas, and not fully remote. You must be able to commute to the office or open to relocation.
  • You must already be legally authorized to work in the US, we cannot sponsor Visas for this position.
  • The salary range for this role is $70,720 annually.
Key Benefits:
  • RSU's in a rapidly growing company.
  • An annual self-development budget.
  • Medical, dental, and vision insurance – including HSA and FSA options.
  • Company-paid: Life Insurance, Short & Long-Term Disability, and an EAP program.
  • 25 days PTO, 15 sick days, 11 bank holidays, 5 compassionate leave days, 3 paid 'Me' days, and a paid volunteer day, annually.
  • A paid 6-week sabbatical leave after four years.
  • 18-weeks of paid parental leave, after a year with us.
  • 401k with up to a 4% employer match.
  • BuiltIn Award winner for Best Places to Work and Best Large Places to Work.
  • Click here to learn more about the benefits that we offer at Wise.

We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission, and able to progress in their careers.

If you want to find out more about what it's like to work at Wise, visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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