Events Operations Manager

3 weeks ago


Philadelphia, Pennsylvania, United States Oak View Group Full time

Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. Our company offers a comprehensive solution set for a collection of world-class owned venues and a client roster that includes the most influential and highest-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions globally.

Job Summary

The Events Operations Manager will work closely with the sales team to achieve the company's top-line sales and bottom-line profitability goals. This role is responsible for planning and executing high-profile large-scale events, ensuring seamless execution and exceeding client expectations.

Key Responsibilities

  • Plan, organize, and execute high-profile large-scale events, including menu development, floor planning, timelines, staffing, rentals, vendors, and certificates of insurance.
  • Facilitate top-line sales growth and bottom-line profitability by managing client objectives and expectations during the planning process.
  • Organize site visits for clients to showcase and explain the venue before the event.
  • Communicate with all vendors prior to, during, and after events.
  • Monitor onsite operations and oversee setup and execution.
  • Create individual sales plans and set goals for client retention and prospecting.
  • Develop a calendar of events that are 'must-get' or 'must-keep.'
  • Provide client feedback to support menu planning, imagery, service, and visual initiatives.
  • Coordinate with the marketing function on all sales marketing programs.
  • Maximize profitability on all proposals and invoices.

Meetings and Coordination

  • Participate in weekly sales meetings.
  • Attend weekly leadership meetings.
  • Report to the Director of Sales on sales plans, profitability, and projections, including Quarter-to-Date, Year-to-Date, and individual performance to plan.

Training

  • Create a selling culture by participating in sales techniques, negotiating to win, client prospecting, retention, and client satisfaction skills.
  • Ensure selling effort and service delivery meet client expectations.

Strategic Growth

  • Maintain relationships with existing venues.
  • Set goals and create plans to acquire new venue agreements.
  • Respond to RFPs to bid on new business.

Qualifications

  • Five years of team leadership experience in luxury brand sales and catering.
  • Proven skills in leadership, communication, strategic planning, and training.
  • Excellent competencies in follow-up and team accountability, consistency in process.
  • Ability to have a granular focus on the internal and external customer to grow sales at this well-positioned luxury off-premise event and catering brand.
  • Ability to meet deadlines under pressure.
  • Proactive, team-oriented working approach.
  • Punctuality and reliability.
  • Ability to work independently.
  • The ideal candidate will thrive in a start-up environment and quickly adapt to the brand, values, and culture of the company, evoking passion and excitement for the process in all involved, while providing an upbeat team experience.
  • Ability to work late nights and weekends.
  • Seeking continuous professional development.

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