Operations Manager

4 days ago


Philadelphia, Pennsylvania, United States The University of Pennsylvania Full time
Job Title: Operations Manager

University Overview

The University of Pennsylvania, a world-renowned leader in education, research, and innovation, is seeking an experienced Operations Manager to join its team. As a member of the University Life Space and Events Management team, you will play a critical role in ensuring the smooth operation of various venues and events across campus.

Key Responsibilities:

  • Manage the day-to-day operations of Penn's student union, Houston Hall, Irvine Auditorium, the ARCH (Arts, Research, and Culture House), and University Life outdoor spaces.
  • Communicate expectations to staff and ensure high customer service standards are consistently met.
  • Ensure appropriate staffing levels, accurate, timely, and detailed set up of banquet and meeting spaces for all events within managed and supported venues/spaces.
  • Provide direct oversight and supervision to 3 Coordinators, and the event services Team Leader.
  • Develop and deliver staff training and professional development aligned with University Life mission and goals.
  • Manage recruitment, hiring, and training for the ULSE Operations team, in addition to conducting staff performance reviews and providing on-going feedback/recognition.

Requirements:

  • Bachelor of Science, Bachelor of Arts, and 2 to 3 years of experience or equivalent combination of education and experience is required.
  • Excellent communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.

What We Offer:

  • A competitive salary range of $43,919.00 - $61,200.00 Annual Rate.
  • A comprehensive benefits package, including excellent healthcare and tuition benefits for employees and their families.
  • Generous retirement benefits.
  • A wide variety of professional development opportunities.
  • Supportive work and family benefits.
  • A wealth of health and wellness programs and resources.

How to Apply:

Please upload your Cover Letter and Resume/CV to apply for this position.


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