Troubleshooting Expert

3 days ago

Scottsdale, Arizona, United States Adecco US, Inc. Full time
About the Role

Adecco US, Inc. is seeking a skilled Troubleshooting Expert to join our team in Scottsdale, AZ. As a key member of our Cruise Operations team, you will play a critical role in ensuring the smooth operation of our autonomous vehicle fleet.

Key Responsibilities
  • Foster a Safety First culture within the team
  • Oversee and guide AV troubleshooting activity for technical issues
  • Monitor field communication to assist in troubleshooting and report unresolvable issues to Fleet Operations Engineers and Vehicle Technicians
  • Compile proper diagnostic information and document issues encountered thoroughly and accurately
  • Work with technician and engineering teams to refine troubleshooting and documentation processes
  • Impart troubleshooting knowledge through training modules to AVTOs
  • Assist Fleet Engineering and Ops Managers in operating as the liaison between the Engineering/Technician teams and AV Operations
  • Escalate to engineering issues that impact utilization of the AV fleets
  • Maintain a helpful and calm composure in simple or difficult situations, while always providing first-rate customer support
  • Recognize patterns and properly categorize support issues
  • Support product testing for various engineering groups
  • Respond to troubleshooting tickets quickly, following through to completion
  • Write daily handoff reports for the next shift and management
  • Perform ad hoc projects as needed, including those in support of delivery and other community support and/or pilots
Requirements
  • Communicate and build rapport with a rapidly growing team
  • Anticipate future issues and mitigate them before they manifest across the fleet
  • Have a technical background and understanding
  • Speak in front of large groups and communicating all issues to shift managers, fleet engineers, and technicians
  • Excel in a complex and dynamic environment
  • Demonstrate professionalism among various levels of management and AV operations
  • Drive numerous activities and projects simultaneously and with ease
  • Prioritize safety and maintain a safety-first mindset, while following all safe work practices and policies
  • Ability to give and receive clear, prompt, and understandable verbal and written communications
  • Ability to remain alert and extremely focused for two-hour uninterrupted blocks of time
  • Comfortable working in a fast-paced environment, including interacting with engineers and managers
  • Excellent customer service
  • Strong oral/written communication and interpersonal skills
  • Dedication to work through dynamic situations and the ability to keep calm and perform well under pressure
  • High attention to detail and strong execution skills
  • Comfortable and experienced with software technology, including Google Suite, Confluence, Jira, and CRM tools
  • Ability to work on-site at a Cruise assigned office
  • Enthusiasm for driverless cars
Physical Demands
  • Ability to sit or stand in a dimly lit control center for up to eight hours per shift
  • Ability to use keyboard, mouse and screen for up to eight hours per shift
General Vision
  • Requires the ability to read small characters in dark backgrounds with or without magnifying software assistant tools
Near Vision Acuity
  • Clarity of vision and ability to recognize features at 20 inches or less with or without corrective glasses/contact lenses
Depth Perception
  • Three-dimensional vision. Ability to judge distance and space relationships so as to see objects where and as they actually are
Color Vision
  • Ability to identify colors, including distinguishing red and green
Speaking
  • Ability to give detailed spoken instructions to other workers accurately, loudly or quickly
Hearing
  • Ability to hear, understand and distinguish speech and other sounds (such as alarms and sirens) through in-person speech, earphones/headphones, and telephone
Bonus Points
  • Previous experience leading large teams
  • Background in automotive and/or technology industry
  • Experience using pager duty
  • Experience using command line or programming
  • Experience using JIRA
  • Experience with customer service
Work Schedule
  • Day Shift 6:00 AM - 2:30 PM or 7:00 PM - 3:30 PM
  • Night Shift 10:00 PM - 6:30 AM or 11:00 PM - 7:30 AM
  • May be required to work nights and/or weekends
Pay Details
  • $25.00 to $27.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance

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