Service Desk Support Specialist

3 days ago


Scottsdale, Arizona, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Service Desk Technician to join our team at TEKsystems. As a Service Desk Technician, you will be responsible for providing exceptional technical support to our customers, ensuring their issues are resolved efficiently and effectively.

Key Responsibilities:

  • Active Directory Administration - manage user accounts, reset passwords, and troubleshoot access issues
  • Office 365 experience - provide expert-level support for the platform
  • Excellent troubleshooting and problem-solving skills - diagnose and resolve hardware and software issues

What We Offer:

  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package

Requirements:

  • 1-2 years of experience in a Service Desk or Help Desk role
  • Strong technical skills, including Active Directory and Office 365
  • Excellent communication and customer service skills

Training and Support:

  • Two weeks of comprehensive training and onboarding
  • Ongoing support and mentorship from experienced team members

Work Schedule:

  • Monday to Friday, 6:00 AM - 2:30 PM

Remote Opportunity:

  • Once you have completed the training and are comfortable with the role, you will have the opportunity to work remotely


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