Senior Consulting Network Engineer

2 weeks ago

Scottsdale, Arizona, United States Advanced Network Management Inc Full time
Job Description

At Advanced Network Management Inc., we are seeking a highly skilled Senior Consulting Network Engineer to join our team. As a key member of our Managed Services Team, you will be responsible for working with our clients to support and troubleshoot their information technology solutions.

This is a challenging and rewarding role that requires a blend of technical competence, client service skills, and team collaboration to successfully support all aspects of our clients' technology systems.

As a senior engineer, you will also own the technical relationship with large, complex clients, providing technical guidance and support to ensure their technology systems are running smoothly and efficiently.

Key Responsibilities:

  • Act as a technical resource for assigned issues and work closely with our technical teams to resolve problems.
  • Lead Problem Management for ongoing issues in client environments.
  • Learn new technologies and train team members.
  • Acts as mentor and escalation point for more junior engineers.
  • Works closely with our Management, Account Managers, and Client Service Managers to ensure we are delivering World Class Support to our clients.
  • Clearly and consistently communicates with client IT departments and our technical teams about the status and progress of issues.
  • Generates & implements clear and consistent documentation of client environments.
  • Performs analysis and diagnosis of system problems.
  • Provides second and third-level technical support for numerous technologies to our clients.
  • Interacts directly with clients via phone and ticketing systems.
  • Applies analytical skills and technical knowledge to solve technical problems of medium to high complexity.
  • Uses knowledge of technology, products, and services to troubleshoot and maintain networking solutions of all sizes.
  • Interacts and works directly with multiple advanced engineering groups and vendors to escalate technical issues and drive incidents to resolution often collaborating between more than one group at a time.
  • Interacts with telecommunication, hardware, and software vendors and operates on the customers' behalf to drive resolution of issues while providing regular progress updates to any incident stakeholders.
  • Participates in special projects as assigned.
  • Invests time in continued education to learn new technologies.
  • Provides network and remote connectivity hardware/software support (including upgrades).
  • Participate in an after-hours on-call rotation.

Requirements:

  • Expert (CCIE Level): 10+ years of experience with dynamic routing protocols.
  • 10+ years of experience with Cisco IOS/IOS-XE Routing/switching platforms.
  • 10+ years of experience with Remote Access VPN and Site-to-Site VPN.
  • 10+ years of experience in troubleshooting and managing Firewalls: ACLs, NAT, NGFW, routing.
  • Proficient with AT LEAST FOUR of the below technologies:
    • 4+ years of experience managing and troubleshooting ACI.
    • 4+ years of experience managing and troubleshooting ISE.
    • 2+ years of experience managing Cisco SD-Access.
    • 3+ years of experience managing and troubleshooting public cloud (AWS or Azure).
    • 5+ years of experience managing and troubleshooting FMC and managed devices (FTDs).
    • 4+ years of experience managing and troubleshooting Meraki MX, MS, MR and SDWAN.
    • 3+ years of experience managing and troubleshooting DNAC.
    • 3+ years of experience managing and troubleshooting SD-WAN (Cisco).
    • 3+ years of experience managing and troubleshooting Palo Alto Firewalls and Panorama, including Prisma Access and Prisma SD-WAN.
    • 3+ years of experience with Automation / Programmability: Python / Ansible.

We offer a competitive salary, full benefits package, paid time off, 401K plan, flexible spending account, employee recognition rewards, and career training geared toward professional growth.

Join our team and take the first step towards a rewarding career as a Senior Consulting Network Engineer at Advanced Network Management Inc.

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