Customer Education Specialist

16 hours ago


San Francisco, California, United States Writer Corporation Full time
About Writer Corporation

Writer Corporation is a leading provider of AI-powered solutions for enterprises. Our mission is to empower businesses to transform the way they work through innovative technology.

Job Title: Customer Education Specialist

We are seeking a highly skilled Customer Education Specialist to join our team. As a key member of our customer success team, you will be responsible for designing and delivering educational programs that meet the needs of our customers.

Key Responsibilities:
  • Design and develop instructional materials, including videos, self-paced courses, and interactive learning experiences.
  • Collaborate with subject matter experts and other team members to identify target audience's learning needs and outcomes.
  • Develop and maintain vertical-focused learning channels, ensuring they are tailored to specific industry needs and aligned with customer success strategies.
  • Stay up-to-date with industry trends, key verticals, and customer needs to continuously enhance educational programs and materials.
Requirements:
  • 3+ years of experience in instructional design, learning experience design, or customer education.
  • Strong writing, storytelling, and communication skills.
  • Experience with Learning Management Systems and authoring tools.
  • A strong command of SaaS/Enterprise business terminology and business acumen.
What We Offer:
  • Competitive compensation and company stock options.
  • Generous PTO and company holidays.
  • Medical, dental, and vision coverage for you and your family.
  • Paid parental leave for all parents.

We are an equal-opportunity employer and are committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.



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