Automotive Customer Service Specialist
2 weeks ago
The Ed Napleton Automotive Group is seeking a dedicated Customer Service Specialist for our Mid Rivers Kia location. This vital position serves as a bridge between our valued customers and skilled technicians, ensuring that vehicle maintenance and repair recommendations are communicated effectively. You will be instrumental in the Service Lane, delivering outstanding service and expert advice to maintain our customers' vehicles in optimal condition.
Join one of the nation's largest and most prosperous automotive dealership groups and discover the potential for growth and development within our organization.
The Ed Napleton Automotive Group proudly represents over 25 brands and operates more than 50 dealerships across seven states, supported by a workforce of over 3,500 employees nationwide. We are recognized as the tenth largest automotive group in the country, offering remarkable career advancement opportunities.
What We Provide:
- Competitive compensation plans exceeding industry norms
- Family-owned and operated for over 90 years
- Comprehensive Medical, Dental, and Vision Insurance
- 401k plan along with additional benefits
- Accrued vacation time
- Discounts on products, services, and vehicles
- Extensive and ongoing training with industry specialists
- Engage with customers to address all vehicle maintenance requirements
- Prepare repair orders with complete transparency regarding costs and timeframes
- Maintain exceptional and timely communication, keeping customers informed throughout the service process
- Collaborate frequently with Technicians and Parts departments to ensure efficient work completion
- Demonstrate a positive attitude and strong work ethic with both customers and colleagues
- Utilize advanced Fixed Operations Technology
- Outstanding customer service skills
- Technologically adept and willing to learn new systems
- Prior experience as an Automotive Service Advisor is advantageous but not mandatory
- Must be 18 years of age or older to comply with company policies
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