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Customer Service Representative

2 months ago

Saint Peters, Missouri, United States Innova Solutions Full time
Job Summary

Innova Solutions is seeking a highly skilled Customer Service Representative to join our team. As a Warranty Claims Specialist, you will be responsible for resolving customer complaints and inquiries in a timely and professional manner.

Key Responsibilities
  • Resolve Customer Complaints: Respond to customer inquiries and resolve complaints in a fair and efficient manner.
  • Investigate Claims: Conduct thorough investigations into customer claims and provide timely updates on the status of their claims.
  • Communicate with Customers: Communicate with customers in a professional and courteous manner, providing clear and concise information about their claims and any actions taken.
  • Maintain Accurate Records: Maintain accurate and up-to-date records of customer interactions and transactions.
Requirements
  • Associate's Degree or Equivalent: Possess an associate's degree or equivalent in a related field.
  • Customer Service Experience: Have at least 3-5 years of experience in customer service-related roles.
  • Communication Skills: Possess excellent verbal and written communication skills.
  • Attention to Detail: Have a high level of attention to detail and ability to accurately document and maintain customer information.
  • Time Management Skills: Possess strong time management skills and ability to multi-task in a fast-paced environment.
Benefits
  • Competitive Pay: Receive a competitive hourly rate.
  • Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k), and more.