Advanced IT Support Specialist
2 weeks ago
Summary
K2 Staffing, LLC is seeking a skilled Level II or III IT Technician to join our team. The ideal candidate will possess extensive experience in technology along with exceptional communication abilities. This role involves creating solutions that utilize technology to address client business requirements.
- Collaborate with sales teams to deliver both pre- and post-sales assistance, including activities such as discovery sessions, site evaluations, proposal development, presentations, technical assessments, implementation, and ongoing account management.
- Manage and deploy Windows Servers and oversee Active Directory operations.
- Design and implement Local Area Networks (LANs).
- Establish and monitor network security protocols.
- Optimize and maintain both network software and hardware components.
- Build and deploy file servers along with cloud computing solutions.
- Configure and implement VOIP systems.
- Troubleshoot network infrastructure issues effectively.
- Administer Microsoft Exchange Server.
- Provide telephone solutions.
- Monitor alert systems and respond according to established guidelines.
- Utilize event logs to facilitate repairs.
- Handle escalated service requests that require advanced responses.
- Oversee the onboarding process for new users.
- A minimum of 4 years of hands-on experience in configuring, troubleshooting, and repairing networking equipment, Windows servers, workstations, Exchange server, and Active Directory.
- At least 3 years of experience in a client-facing role, such as sales engineering.
- Excellent verbal and written communication skills, with the ability to engage with clients at a business level to understand their historical and current technology-related challenges.
- Strong organizational and time-management capabilities.
- Experience in drafting proposals and implementing technical solutions to meet business needs.
- Results-driven, self-motivated, energetic, professional, reliable, and a collaborative team player.
- Comprehensive understanding of technology and business productivity systems.
- Familiarity with RMM (remote monitoring and management) tools is a plus.
- Exceptional problem-solving skills, outstanding customer service abilities, and strong multitasking and organizational skills.
- Sales training experience is advantageous.
- Experience in a Managed Service Provider (MSP) environment is highly desirable.
- CompTIA Net+ and/or CompTIA Security+ certifications.
- MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) certifications.
- CCNA or CCIE-Cisco certifications are a significant advantage.
Our client provides a dynamic work environment, opportunities for career advancement, and continuous training.
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