Lead Claims Advisor

2 weeks ago


Young America, United States The Ladders Full time
About Us

The Ladders is a prominent player in the insurance brokerage sector, dedicated to providing exceptional service to a diverse clientele ranging from emerging startups to established industry leaders. We pride ourselves on fostering an environment that encourages professional growth and personal well-being.

Our commitment to our employees is reflected in our comprehensive benefits and a workplace culture that values inclusivity and collaboration. As an employee-owned organization, we prioritize long-term success and wealth-building opportunities for our team members. At The Ladders, you shape your career.

Position Overview

In the role of Senior Claims Consultant, you will take charge of managing and overseeing claims programs and nurturing key client relationships. Your expertise will be instrumental in advising clients on coverage matters and advocating for their interests. This position demands a solid history of effectively analyzing intricate claims, formulating action plans, and resolving coverage disputes.

Key Responsibilities
  • Oversee claims for major accounts from initial notification to resolution, ensuring timely follow-up on critical issues.
  • Evaluate new claims for reporting and collaborate with clients and Account Executives to establish effective action plans.
  • Identify potential coverage challenges proactively and provide consultative support to clients.
  • Facilitate client meetings and claim reviews to expedite favorable resolutions.
  • Demonstrate leadership and expertise in managing complex issues while building strong relationships with clients and carriers.
  • Keep all stakeholders informed about claim statuses and potential issues.
This Role is Ideal for You If...
  • You possess outstanding presentation skills and can influence others through logical, fact-based arguments.
  • You excel at developing professional relationships at all levels, including C-suite executives.
  • You enjoy serving as a technical resource and providing mentorship to colleagues.
  • You thrive in a team-oriented environment and contribute to achieving collective goals.
  • You can set and communicate workflow expectations, proactively overcome challenges, and persistently seek acceptable solutions.
Qualifications and Experience
  • 10+ years of experience in claims management, ideally within a brokerage setting.
  • Professional designations such as CPCU or ARM are preferred.
  • A college degree or Juris Doctorate is preferred.
  • In-depth knowledge of core casualty coverage, claims procedures, and terminology.
  • Experience in construction and agriculture sectors is desirable, along with familiarity with first-party claims.
  • Exceptional communication, analytical, negotiation, and organizational skills; ability to multitask and adapt to changing priorities.
  • Fire & Casualty license must be obtained within 90 days of hire.
Our Commitment

At The Ladders, we are dedicated to creating a diverse and inclusive workplace. We encourage individuals from all backgrounds to apply, even if they do not meet every qualification listed. You may be the perfect fit for this or other opportunities.

Compensation and Benefits

We offer a competitive salary and a comprehensive benefits package, including medical, dental, and vision coverage, a 401k retirement plan with company match, and ownership opportunities through our ESOP program. Additional perks include paid time off, life insurance, wellness programs, and professional development support.
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