Customer Support Representative

1 week ago


Lake Oswego, United States Express Employment Full time
Position Overview:
As a key player in our organization, you will be responsible for providing exceptional support to clients regarding their mobile devices and service plans. Your role will involve assisting businesses in the management of their cellular technology, ensuring a seamless experience for all users.

Key Responsibilities:
  • Manage order entry and service plan adjustments within carrier systems.
  • Configure new mobile phones and tablets, including the installation of security settings and applications.
  • Implement protective measures such as waterproofing and screen protectors.
  • Prepare devices for shipment, including repackaging and generating shipping labels.
  • Maintain and update internal databases and ticketing systems.
  • Handle shipping and receiving tasks as required.
  • Perform additional duties as assigned.

Required Skills and Attributes:
  • Excellent verbal and written communication abilities.
  • Dependable and trustworthy.
  • Strong problem-solving skills.
  • Capacity to manage multiple tasks efficiently.
  • Technical support proficiency.
  • Ability to work independently with minimal oversight.
  • Self-motivated individual who can remain focused on tasks.

Preferred Experience:
  • Background in customer service.
  • Experience with cellular providers in a business-to-business or retail context is highly advantageous.
  • Familiarity with Apple and Samsung devices is preferred.
  • Prior experience in a Help Desk role is beneficial.

Work Schedule:
Standard hours are Monday through Friday, 8 AM to 5 PM.

Compensation:
Hourly pay ranges from $18.25 to $20.00, depending on experience.

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