Operations Support Specialist
2 weeks ago
EMPLOYER:
Epiroc Limited
JOB TITLE:
Business Operations Specialist
JOB RESPONSIBILITIES:
Assess operational requirements within Epiroc's customer service centers and field operations. Collaborate with regional business operations teams to pinpoint software, technology, and procedural enhancements aimed at boosting efficiency in service operations. Supervise and manage technology initiatives that will be utilized for service operations from inception to completion. Advocate for and facilitate the adoption of new software and technology for Epiroc's field service and customer service centers. Deliver training on the utilization of software, technology, or processes that are put into practice. Engage in and contribute to Epiroc's reliability solutions. Promote new services and products from recently acquired companies to Epiroc's customer service centers.
TRAVEL REQUIREMENTS:
Position requires 25% domestic and international travel.
QUALIFICATIONS:
A Bachelor's degree (or foreign equivalent) in Electrical Engineering or a related discipline, coupled with 3 years of experience in service operations within the mining sector; experience in troubleshooting and diagnosing customer equipment in the field; proficiency in rebuilding and overhauling equipment in workshops, and project management for skills development in the mining industry; and familiarity with surface and underground mining machinery and products.
Experience must include at least 1 year with the following applications:Machines On-Line, Rigscan, Fleetsync, Intelliquoter, and Warranty On-Line; experience with the Atlassian JIRA platform; and experience with Infor M3 to streamline operational processes.
*Employer will consider a 3 or 4 year Bachelor's degree.OTHER INFORMATION:
Hybrid work policy available; 40 hours/week;
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