Assistant Manager

2 months ago


Garland, Texas, United States Planet Fitness Full time
Job Summary

The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.

Key Responsibilities:
  • Team Management: Assist in recruiting, hiring, training, and developing a high-performing team consisting of Member Service Representatives, Trainers, and Custodians.
  • Customer Service: Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring team members follow superior customer service guidelines.
  • Operations Support: Assist with Team Management and provide backup support to the Club Manager as needed.
  • Scheduling and Supervision: Assist in scheduling and supervising team members.
  • Member Service Oversight: Ensure team members are providing a superior member experience at all times.
  • Employee Relations: Assist in resolving or escalating employee issues or concerns.
  • Front Desk Operations: Involved in all front desk-related activities, including:
    • Answering phones in a friendly manner and assisting callers with various questions.
    • Checking members into the system.
    • New member sign-up.
    • Taking prospective members on tours.
    • Facilitating all member requests, issues, and questions.
  • Cleanliness and Maintenance: Assist in overseeing the cleanliness and maintenance of the facility.
  • Supply Management: Assist in ordering supplies using specific budgets based on club requirements.
  • Reporting and Statistics: Assist in tracking statistics and reports (weekly, monthly, and annually).
  • Backup Support: Provide backup support for any employee who is absent.
Qualifications and Requirements:
  • Customer Service Skills: Superior customer service skills, preferably in the fitness industry.
  • Experience: Experience working as a Member Service Representative at Planet Fitness is a plus.
  • Supervisory Skills: Solid supervisory, diplomacy, and listening skills.
  • Computer Proficiency: Basic computer proficiency (Microsoft Suite).
  • Personal Qualities: Hard working, enthusiastic, and energetic.
  • Problem Resolution Skills: Strong problem resolution skills.
  • Education: High school diploma/GED equivalent required.
  • Age: Must be 18 years of age or older.
Physical Demands:
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
  • Reaching: Continual reaching with hands/fingers/arms during shift.
  • Climbing and Lifting: Occasional climbing, balancing, kneeling, and crouching during shift. Must be able to occasionally lift over 50 pounds.


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