Assistant Manager
2 months ago
The Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.
Key Responsibilities:- Team Management: Assist in recruiting, hiring, training, and developing a high-performing team consisting of Member Service Representatives, Trainers, and Custodians.
- Customer Service: Assist in maintaining a welcoming atmosphere for all members, prospective members, and guests, and ensuring team members follow superior customer service guidelines.
- Operations Support: Assist with Team Management and provide backup support to the Club Manager as needed.
- Scheduling and Supervision: Assist in scheduling and supervising team members.
- Member Service Oversight: Ensure team members are providing a superior member experience at all times.
- Employee Relations: Assist in resolving or escalating employee issues or concerns.
- Front Desk Operations: Involved in all front desk-related activities, including:
- Answering phones in a friendly manner and assisting callers with various questions.
- Checking members into the system.
- New member sign-up.
- Taking prospective members on tours.
- Facilitating all member requests, issues, and questions.
- Cleanliness and Maintenance: Assist in overseeing the cleanliness and maintenance of the facility.
- Supply Management: Assist in ordering supplies using specific budgets based on club requirements.
- Reporting and Statistics: Assist in tracking statistics and reports (weekly, monthly, and annually).
- Backup Support: Provide backup support for any employee who is absent.
- Customer Service Skills: Superior customer service skills, preferably in the fitness industry.
- Experience: Experience working as a Member Service Representative at Planet Fitness is a plus.
- Supervisory Skills: Solid supervisory, diplomacy, and listening skills.
- Computer Proficiency: Basic computer proficiency (Microsoft Suite).
- Personal Qualities: Hard working, enthusiastic, and energetic.
- Problem Resolution Skills: Strong problem resolution skills.
- Education: High school diploma/GED equivalent required.
- Age: Must be 18 years of age or older.
- Standing and Walking: Continual standing and walking during shift.
- Talking: Continual talking in person or on the phone during shift.
- Toxic Chemicals: Will occasionally encounter toxic chemicals during shift.
- Reaching: Continual reaching with hands/fingers/arms during shift.
- Climbing and Lifting: Occasional climbing, balancing, kneeling, and crouching during shift. Must be able to occasionally lift over 50 pounds.
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