Guest Room Service Specialist

2 weeks ago


Asheville, North Carolina, United States The Biltmore Company Full time

Position Title: In-Room Dining Server

Job Category: Hospitality Food & Beverage

Overview:

The In-Room Dining Server plays a vital role in delivering exceptional food and beverage service directly to guests, ensuring a premier in-room dining experience that surpasses expectations. This position typically involves an average of 20 hours of work per week.

Key Responsibilities:

  1. Prepare and present guest orders on trays or tables according to established standards.
  2. Verify that all orders are complete, including necessary condiments and utensils.
  3. Transport trays from the service area to guest accommodations while maintaining high standards of food presentation.
  4. Adhere to established protocols when entering guest rooms to deliver food and beverages.
  5. Anticipate guest needs and respond promptly to requests.
  6. Maintain positive relationships with guests at all times.
  7. Open and serve wine or champagne as required.
  8. Set up and deliver special amenities to designated rooms.
  9. Deliver food and beverage orders to designated areas, such as the pool.
  10. Clear trays and tables from guest rooms following established procedures.
  11. Set up and maintain coffee service during morning hours.
  12. Assist in various duties as assigned by the Coordinator.

Qualifications:

Education: High school diploma or equivalent.

Experience: Previous experience in food and beverage service is essential, with a preference for candidates who have worked in upscale dining or luxury hotel environments.

Skills:

  • Strong commitment to providing outstanding guest service and exceeding expectations.
  • Excellent communication and interpersonal skills, with a focus on warm and gracious hospitality.
  • Attention to detail and the ability to manage multiple tasks in a fast-paced environment.
  • Ability to work independently and collaboratively within a team.
  • Proactive approach with sound judgment and initiative.
  • Professional appearance and demeanor in line with company standards.

Physical Requirements:

Ability to lift up to 50 pounds, with frequent bending and carrying of items weighing up to 20 pounds. The role requires significant walking or standing, and involves some exposure to hazards or physical risks, necessitating adherence to basic safety protocols.

This position is integral to enhancing the guest experience at The Biltmore Company, and successful candidates will embody the spirit of hospitality and excellence.



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