Customer Service Representative
1 week ago
About Marquee Hospitality
We are a fast-growing hotel company that prides itself on delivering exceptional customer experiences. Our team is dedicated to creating memorable stays for our guests, and we're looking for talented individuals to join us in this mission.
Job Summary
We are seeking a highly motivated and enthusiastic Customer Service Representative to join our front desk team. As a key member of our hospitality team, you will be responsible for providing top-notch service to our guests, handling reservations and check-ins, and ensuring that every guest feels welcome and valued.
Key Responsibilities
- Guest Services: Greet and register guests upon arrival, provide them with accurate information about hotel amenities and services, and ensure that their stay is comfortable and enjoyable.
- Reservations and Check-Ins: Manage reservations, process check-ins, and handle any issues or concerns that may arise during the guest's stay.
- Communication: Respond promptly and professionally to guest inquiries, resolve any issues or complaints, and maintain open lines of communication with other departments.
- Teamwork: Collaborate with other team members to ensure seamless service delivery and support each other in achieving our goals.
Requirements and Qualifications
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: Previous customer service experience, preferably in the hospitality industry.
- Skills: Excellent communication and interpersonal skills, ability to work well under pressure, and strong problem-solving skills.
- Availability: Willingness to work a flexible schedule, including weekends and holidays.
Benefits and Compensation
We offer a competitive salary of $$40,000 - $50,000 per year, depending on experience, as well as benefits, including health insurance, paid time off, and opportunities for professional growth and development.
What We Offer
- A dynamic and supportive work environment
- Opportunities for career advancement and professional growth
- Competitive compensation and benefits package
- Recognition and rewards for outstanding performance
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you
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