Night Shift Customer Experience Specialist

4 weeks ago


Grandview, Missouri, United States Mr. Rooter Corporation Full time

**Join Our Team at Mr. Rooter Corporation**

We are a dynamic and customer-focused company looking for a talented Customer Service Representative to join our team in Oklahoma City. As a representative of our company, you will be responsible for delivering exceptional customer experiences and ensuring customer satisfaction.

Job Summary:

This is a challenging and rewarding role that requires strong communication and problem-solving skills. You will work closely with our team to resolve customer issues, schedule service calls, and provide exceptional customer service. We offer a competitive salary range of $14.00 - $17.00 per hour, depending on experience and qualifications.

Responsibilities:*

  • Respond to customer inquiries and address their concerns in a timely and professional manner.
  • Co-ordinate service schedules and ensure timely delivery of services.
  • Communicate effectively with customers and service technicians to resolve any issues or delays.
  • Develop and maintain relationships with customers through proactive outreach and communication.
  • Perform other duties as assigned by management, including cross-training in related positions.

Qualifications:

  • Minimum two years of administrative experience.
  • Strong written and verbal communication skills.
  • Ability to work independently and as part of a team.
  • Positive attitude and commitment to customer satisfaction.

Benefits:

We offer a comprehensive benefits package, competitive salary, and opportunities for growth and development.



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