Customer Service Associate with Order Management

1 week ago


Grandview, Missouri, United States Harper Brothers LLC Full time
Job Title: Customer Service Associate with Order Management

About the RoleWe are seeking a Customer Service Associate to join our team at Harper Brothers LLC. This role involves handling customer inquiries, resolving issues, and providing exceptional service.

Key Responsibilities
  • Respond to customer calls, emails, and chat requests in a timely and professional manner.
  • Address customer complaints and provide solutions to resolve conflicts.
  • Process customer orders, changes, and returns according to company policies and procedures.
  • Collaborate with the credit department to resolve disputed credit items.

Requirements and Qualifications
  • High school diploma or equivalent required.
  • Customer service experience preferred.
  • Familiarity with corporate phone systems or switchboards is a plus.
  • Flexible schedule required.

Compensation and Benefits$45,000 - $55,000 per year, depending on experience. Additional benefits include a comprehensive training program, opportunities for advancement, and a dynamic work environment.

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