Front Office Manager

16 hours ago


Somerville, Massachusetts, United States MSCCN Full time
About the Role

We are seeking a highly skilled and experienced Front Office Manager to join our team at Holiday Inn. As a key member of our hotel family, you will be responsible for delivering exceptional guest experiences and ensuring that every interaction with our guests is warm, welcoming, and memorable.

Key Responsibilities
  • Manage and coach a team of front office staff to deliver outstanding guest experiences and ensure seamless operations
  • Engage with guests to build personal relationships and resolve any issues or complaints in a timely and professional manner
  • Conduct regular front office inspections to ensure that our hotel is always making a great first impression
  • Assist with budget preparation and identify opportunities to drive revenue growth through effective upselling and walk-in sales
  • Train team members on PBX procedures and lead during emergency or crisis situations
Requirements
  • Bachelor's degree or higher in Hotel Management or Business Administration
  • At least 3 years of experience in Front Office or Guest Service, including management experience
  • Fluent English language skills; other languages a plus
What We Offer

We provide a competitive salary, a wide range of benefits, and opportunities for professional growth and development. Our hotel is an equal opportunity employer and welcomes applicants from diverse backgrounds and experiences. If you are a motivated and customer-focused individual who is passionate about delivering exceptional guest experiences, we encourage you to apply for this exciting opportunity.


  • Front Desk Associate

    1 month ago


    Somerville, Massachusetts, United States Colwen Hotels Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Colwen Hotels. As a key member of our front office team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key...


  • Somerville, Massachusetts, United States Colwen Hotels Full time

    Part Time Front Desk AssociateWe are seeking a skilled and friendly Part Time Front Desk Associate to join our team at The Row at Assembly Row. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key...

  • Front Desk Associate

    4 weeks ago


    Somerville, Massachusetts, United States Colwen Hotels Full time

    Front Desk AssociateWe are seeking a skilled and friendly Front Desk Associate to join our team at The Row at Assembly Row. As a key member of our hospitality team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Operate the front desk...

  • Front Desk Associate

    20 hours ago


    Somerville, Massachusetts, United States Colwen Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at The Row at Assembly Row. As a key member of our front desk team, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless guest experience.Key ResponsibilitiesOperate the front desk and...

  • Front Desk Associate

    3 weeks ago


    Somerville, Massachusetts, United States Colwen Hotels Full time

    Front Desk Associate Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at The Row at Assembly Row. As a Front Desk Associate, you will be responsible for providing exceptional guest service, managing the front desk operations, and ensuring a seamless experience for our guests.Key Responsibilities:Guest...


  • Somerville, Massachusetts, United States Holiday Inn Boston - Bunker Hill Area Full time

    Job Title: Front Desk AgentAt Holiday Inn Boston - Bunker Hill Area, we are seeking a highly skilled and customer-focused Front Desk Agent to join our team.Job Summary:We are looking for a detail-oriented and organized individual to provide exceptional service to our guests. As a Front Desk Agent, you will be responsible for checking guests in and out,...


  • Somerville, Massachusetts, United States Holiday Inn Boston - Bunker Hill Area Full time

    Front Desk Agent Job DescriptionAt Holiday Inn Boston - Bunker Hill Area, we are seeking a skilled Front Desk Agent to join our team. As a Front Desk Agent, you will be responsible for providing exceptional customer service to our guests, ensuring a smooth and enjoyable stay.Key Responsibilities:Verify guest registration information and process paymentsIssue...


  • Somerville, Massachusetts, United States Holiday Inn Boston Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Holiday Inn Boston. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service, ensuring a smooth and enjoyable stay for our guests.Key ResponsibilitiesGuest...


  • Somerville, Massachusetts, United States Holiday Inn Boston - Bunker Hill Area Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Holiday Inn Boston - Bunker Hill Area. As a Front Desk Agent, you will be responsible for providing exceptional service to our guests, ensuring their stay is comfortable and enjoyable.Key ResponsibilitiesVerify guest registration information and process...


  • Somerville, Massachusetts, United States Holiday Inn Boston - Bunker Hill Area Full time

    Job SummaryWe are seeking a highly organized and customer-focused Front Desk Agent to join our team at Holiday Inn Boston - Bunker Hill Area. As a Front Desk Agent, you will be responsible for providing exceptional guest service, handling room reservations, and ensuring a smooth check-in and check-out process.Key ResponsibilitiesVerify guest registration...


  • Somerville, Massachusetts, United States Cambridge Health Alliance Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Medical Office Coordinator to join our team at Cambridge Health Alliance. This is a temporary position that offers flexible schedules, varied assignments, and competitive pay.About the RoleThe Medical Office Coordinator will be responsible for providing exceptional customer service to patients...


  • Somerville, Massachusetts, United States Hotel Resource Full time

    Assistant General Manager Job DescriptionWe are seeking an experienced and driven Assistant General Manager to join our team at The Row Hotel at Assembly Row, Autograph Collection. As a key member of our management team, you will be responsible for overseeing the day-to-day hotel operations, providing impactful leadership and support to the team, and driving...


  • Somerville, Massachusetts, United States Salon Milage Full time

    Job OpportunityAre you a passionate and dedicated individual looking to launch your career in the beauty industry? We are seeking a highly motivated Assistant Stylist/Front Desk to join our team at Salon Milage in Somerville. As a key member of our team, you will have the opportunity to learn from experienced professionals and develop your skills in a...


  • Somerville, Massachusetts, United States Wings Over Full time

    Wings Over General ManagerA Wings Over General Manager is a visionary leader, a skilled communicator, a confident problem solver, and an enthusiastic mentor. Our GMs are experts in front-of-house and back-of-house operations, agile office workers, and masters of their profit and loss statements. A true representative of the Wings Over brand.Day-to-Day...


  • Somerville, Massachusetts, United States Wyndham Hotels & Resorts Full time

    Job SummaryThis position is responsible for assisting the general manager with the daily operations of the hotel to maintain standards for guest satisfaction, employee satisfaction, quality assurance and asset protection while managing costs within budget.Key ResponsibilitiesSupport sales efforts as directed by the Regional Vice President and the corporate...


  • Somerville, Massachusetts, United States Colwen Hotels Full time

    General Manager Job DescriptionWe are seeking a highly skilled and experienced General Manager to lead our hotel team. As a General Manager, you will be responsible for the day-to-day operations of the hotel, including front office, housekeeping, food and beverage, maintenance, and sales.Key Responsibilities:Direct and lead the preparation of short and...


  • Somerville, Massachusetts, United States Formlabs Full time

    Chief Information OfficerAt Formlabs, we're revolutionizing the 3D printing industry by pushing the boundaries of innovation and technology. If you're passionate about shaping the future of our company, we want to hear from you.About the RoleWe're seeking a visionary Chief Information Officer to lead our IT department and drive strategic business outcomes...


  • Somerville, Massachusetts, United States Formlabs Full time

    Chief Information OfficerAt Formlabs, we're revolutionizing the 3D printing industry by pushing the boundaries of innovation. If you're passionate about shaping the future of technology, this is the opportunity for you.About the RoleWe're seeking a visionary Chief Information Officer to lead our IT department and drive strategic business outcomes through...


  • Somerville, Massachusetts, United States Somerville School District Full time

    Job Summary:The Somerville Public School is seeking a highly skilled and experienced Chief Financial Officer to join our team. As a key member of our leadership team, the Chief Financial Officer will be responsible for managing and administering the financial and business affairs of the district in a manner that promotes the highest level of educational...


  • Somerville, Massachusetts, United States Somerville Public Schools Full time

    Job Summary:The Chief Financial Officer is responsible for overseeing the financial and business affairs of the Somerville Public Schools. This includes managing the district's budget, financial systems, and procurement processes to ensure compliance with municipal, state, and federal regulations.Key Responsibilities:Develop and implement financial plans and...