Restaurant Operations Manager

3 weeks ago


Somerville, Massachusetts, United States Wings Over Full time
Wings Over General Manager

A Wings Over General Manager is a visionary leader, a skilled communicator, a confident problem solver, and an enthusiastic mentor. Our GMs are experts in front-of-house and back-of-house operations, agile office workers, and masters of their profit and loss statements. A true representative of the Wings Over brand.

Day-to-Day Responsibilities
  • Collaborate with the team to deliver exceptional customer experiences, working side by side to fry chicken, greet guests, and model standards and behaviors.
  • Recruit and hire equally dedicated team members with the passion and humility to grow with us.
  • Implement change using an open-minded approach, an employee-first philosophy, and a focus on sharing and rewarding wins.
  • Participate in community outreach by identifying partnerships, attending community events, and engaging with neighbors.
  • Use scheduling, coaching, and hands-on management to achieve operational excellence.
  • Drive sales and financial growth by focusing on key inputs.
  • Ensure food safety by leading disciplined execution in front-of-house and back-of-house.
  • Deliver a consistent product and service by providing proper training during onboarding and regular feedback.
  • Resolve conflicts promptly in a thoughtful, empathetic, and fair manner.
  • Contribute innovative ideas, thoughts, and solutions that result in the retention of top talent, the delivery of exceptional food, and a higher quality guest experience.
  • Seek continuous growth by making the most of one-on-one time and soliciting feedback from the team.
Requirements
  • Passionate about food, service, and restaurants.
  • Inspired to drive the growth of team members.
  • Able to operate with urgency and remain calm under pressure.
  • Able to anticipate problems before they happen and initiate solutions.
  • Motivated with compassion to understand the needs of different team members and guests.
  • Flexible and open-minded, able to propose changes and implement new programs.
  • Humble, excited to receive feedback, and able to use it to develop and grow continuously.


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