Restaurant Operations Manager
3 weeks ago
A Wings Over General Manager is a visionary leader, a skilled communicator, a confident problem solver, and an enthusiastic mentor. Our GMs are experts in front-of-house and back-of-house operations, agile office workers, and masters of their profit and loss statements. A true representative of the Wings Over brand.
Day-to-Day Responsibilities- Collaborate with the team to deliver exceptional customer experiences, working side by side to fry chicken, greet guests, and model standards and behaviors.
- Recruit and hire equally dedicated team members with the passion and humility to grow with us.
- Implement change using an open-minded approach, an employee-first philosophy, and a focus on sharing and rewarding wins.
- Participate in community outreach by identifying partnerships, attending community events, and engaging with neighbors.
- Use scheduling, coaching, and hands-on management to achieve operational excellence.
- Drive sales and financial growth by focusing on key inputs.
- Ensure food safety by leading disciplined execution in front-of-house and back-of-house.
- Deliver a consistent product and service by providing proper training during onboarding and regular feedback.
- Resolve conflicts promptly in a thoughtful, empathetic, and fair manner.
- Contribute innovative ideas, thoughts, and solutions that result in the retention of top talent, the delivery of exceptional food, and a higher quality guest experience.
- Seek continuous growth by making the most of one-on-one time and soliciting feedback from the team.
- Passionate about food, service, and restaurants.
- Inspired to drive the growth of team members.
- Able to operate with urgency and remain calm under pressure.
- Able to anticipate problems before they happen and initiate solutions.
- Motivated with compassion to understand the needs of different team members and guests.
- Flexible and open-minded, able to propose changes and implement new programs.
- Humble, excited to receive feedback, and able to use it to develop and grow continuously.
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