Customer Service Representative Richmond International Airport

4 days ago


Richmond, Virginia, United States United Ground Express Full time
Job Description

We are seeking a highly skilled and customer-focused Customer Service Agent to join our team at Richmond International Airport (RIC). As a Customer Service Agent, you will be the face of our company, providing exceptional service to our passengers and ensuring a positive experience for all.

Key Responsibilities:

  • Provide excellent customer service to passengers, responding to their needs and resolving issues in a timely and professional manner.
  • Operate a computer to enter and retrieve data, as well as lift up to 70lbs on a consistent basis.
  • Work in a fast-paced environment, handling multiple tasks and priorities while maintaining a calm and composed demeanor.
  • Collaborate with colleagues to ensure seamless operations and provide support as needed.

Requirements:

  • High school diploma or equivalent required.
  • Minimum of 18 years old.
  • Ability to pass a background check, hearing and vision tests, and drug screen.
  • Eligibility to obtain necessary credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal) per local requirements.
  • Legally authorized to work in the United States without sponsorship.

What We Offer:

  • Paid training, including orientation and classroom, virtual, and on-the-job training.
  • Opportunities for career advancement and professional growth.
  • A dynamic and supportive work environment.
  • Competitive compensation and benefits package.

Equal Opportunity Employer: United Ground Express is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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