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Patient Access Coordinator

2 months ago

West Palm Beach, Florida, United States Hospital for Special Surgery Full time
{"h3": "Overview"}

We are seeking a highly skilled Patient Access Specialist to join our team at Hospital for Special Surgery. As a Patient Access Specialist, you will be responsible for providing exceptional customer service to patients, families, and healthcare providers. Your expertise in customer service, registration/scheduling, insurance, and HSS Standards of Care will be essential in ensuring a seamless patient experience.

Responsibilities
  • Provide exceptional customer service to all patients, visitors, and customers
  • Prioritize patient flow
  • Verify insurance and obtain benefits
  • Triage phone calls and schedule appointments
  • Respond to patient, visitor, and customer inquiries
  • Obtain patient demographics, personal information, and medical history by interviewing patients
  • Collect payments
  • Perform other related duties incidental to the work described herein
Qualifications

Requirements

  • Bachelor's degree preferred; Diploma or equivalent with 3 years of experience
  • Two years in a healthcare or related customer service field

Desired Qualifications

  • Superior written and oral communication skills
  • Exceptional customer service skills
  • Ability to multi-task
  • Ability to work in a team environment
  • Knowledge of healthcare and health insurance
  • Familiarity with medical terminology
  • Displays positive attitudes towards assignments and others
  • Ability to add, subtract, multiply, divide and calculate percentages
Other Requirements

#LI-Onsite

Pay Range - Minimum Pay Range - Maximum