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Client Support Specialist

2 months ago

Tampa, Florida, United States Berger Allied Full time

Customer Service Representative

Job Category: Administrative & Clerical

Requisition Number: OPERA001453

Job Overview

As a Customer Service Representative, your primary responsibilities will encompass a variety of tasks aimed at ensuring exceptional service delivery. Your role will include:

Key Responsibilities:

  1. Facilitating all origin agent transitions and collaborating with agents, clients, and the Berger team to efficiently plan and oversee shipments.
  2. Managing all incoming shipments and coordinating with agents, clients, and the Berger team to arrange deliveries and debris collections.
  3. Generating comprehensive and precise information regarding service needs to support accurate estimates.
  4. Providing reliable information and assistance to both internal and external clients, in conjunction with Operations, Sales, and Customer Service Coordinators.
  5. Tracking and monitoring all pending and will-advise orders, including documenting details about scheduling, cancellations, and inactive orders.
  6. Ensuring all packing jobs are scheduled with estimated times of arrival communicated to clients and coordinators promptly.
  7. Verifying that all warehouse storage revenue is captured and collaborating closely with the Warehouse Manager to ensure optimal utilization of resources.
  8. Performing additional tasks as assigned by management.

Qualifications:

The ideal candidate will possess the following qualifications:

  • High School Diploma or Equivalent (required).
  • Exceptional organizational and multitasking abilities.
  • Strong time management skills.
  • Ability to thrive in a fast-paced, multitasking environment.
  • Proficient in Microsoft Office Suite.
  • Capable of working independently as well as collaboratively within a team, making quality, time-sensitive decisions.
  • Committed to delivering a positive and memorable experience for each customer.

What We Offer:

Joining our team means you will have the opportunity to make a significant impact within a company that values its employees. We provide:

  • Competitive Compensation.
  • Comprehensive Medical, Dental & Vision Benefits.
  • Paid Time Off (accruing from your first day).
  • 401K Plan.
  • Employee Discounts with various partners.

At Berger Transfer & Storage, Inc, we are a leading provider of relocation, distribution, and warehousing services. With over a century of experience, we are committed to maintaining a culture that prioritizes employee engagement and development. Our mission is to ensure every customer has a positive and memorable experience, and we seek candidates who align with our values of respect, honesty, and fairness.

Berger Transfer & Storage, Inc is an Affirmative Action/Equal Opportunity employer that embraces diversity in the workplace. All applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, or status with regard to public assistance.