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Client Support Specialist

2 months ago

Tampa, Florida, United States Baker McKenzie Tampa Center Full time
Job Title: Client Support Specialist

At Baker McKenzie Tampa Center, we are seeking a highly skilled Client Support Specialist to join our team. As a key member of our finance operations team, you will play a critical role in supporting our Firmwide Global Client Strategy and Key Client relationships.

Responsibilities:
  • Partner closely with Market and Center teams to coordinate budgets, billing, collections, and reporting for a portfolio of global Key Clients.
  • Provide commercially focused guidance and advice on finance-related issues, ensuring timely and accurate resolutions.
  • Coordinate the review, approval, and implementation of client guidelines and financial agreements, maintaining confidentiality and accuracy.
  • Develop and deliver finance-related reporting to internal teams and external clients, as needed, utilizing strong project management and critical thinking skills.
  • Prioritize, manage, and deliver multiple projects under pressure, ensuring timely resolutions and compliance with global deadlines.
  • Review and analyze data for trends impacting billing or collections, identifying preventative solutions and implementing process improvements.
  • Manage client and Partner expectations, working within established parameters and collaborating with colleagues to develop best practices and identify new efficiencies.
Requirements:
  • Bachelor's degree or equivalent experience.
  • Strong comprehension of billing and collections functions, preferably within a professional services environment.
  • Ability to thrive in a fast-paced, unstructured environment and influence senior leaders regarding finance processes, guidelines, and compliance.
  • Proficient use of MS Office and other productivity tools, with excellent interpersonal skills and the ability to communicate effectively at all levels.
  • Flexibility to work a reasonable shifting schedule, with a strong focus on establishing strong working relationships across all business units.