Client Support Specialist

4 weeks ago

Tampa, Florida, United States RFID Hotel Full time

Company Overview

RFID Hotel, a segment of Avery Products Corporation, is seeking a Customer Service Representative. In this role, you will interact with clients and colleagues through various communication channels to ensure a smooth customer journey throughout the order lifecycle, enhancing client relationships.

What We Provide

  • Attractive salary with opportunities for quarterly bonuses.
  • A vibrant and dynamic workplace with a highly skilled team.
  • Comprehensive benefits package including Medical, Dental, Vision, Short-Term and Long-Term Disability, and company-paid life insurance.
  • Generous 401K Retirement Plan with a substantial company match.
  • Work-life balance with 12 paid holidays, vacation time, and sick leave.

Your Responsibilities

  • Deliver professional communication via email and phone for service-related inquiries and issues, including technical troubleshooting.
  • Maintain accurate data entry in the Netsuite ERP system, covering order processing, communication logs, and contact updates.
  • Collaborate with various departments to ensure an exceptional customer experience.
  • Collect customer feedback and report or escalate product or service concerns as necessary.
  • Manage and prioritize multiple tasks while remaining responsive to both customer and team needs.
  • Take ownership of assigned responsibilities and seek opportunities to engage with customers, adding value throughout their journey.

Qualifications for Success

  • Exceptional verbal and written communication skills.
  • Demonstrated commitment to providing outstanding customer service.
  • Strong attention to detail.
  • Proactive communication and problem-solving abilities.
  • Minimum requirement of a high school diploma or equivalent.
  • Experience in professional services or sales environments.
  • Availability to work on-site during standard business hours.

About Us

As the leading supplier of RFID key cards and credentials for the hospitality industry, RFID Hotel excels at the intersection of technology and impactful change, delivering high-quality products and exceptional customer service. With a global clientele and millions of products in circulation, our mission is to foster an ecosystem of operational efficiency that enhances customer experiences. We are dedicated to making a positive impact in the lives of those we serve.

RFID Hotel is part of the Avery North America Division of CCL Industries, a global leader in specialty label packaging solutions. We are committed to providing a supportive and engaging work environment.

All employment offers are contingent upon the successful completion of a pre-employment background check. Avery Products Corporation is an at-will employer, allowing employees to resign at any time without reason, and the company retains the right to terminate employment at any time with or without cause.

Thank you for considering this opportunity. We look forward to your application.

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