Automotive Service Professional

4 weeks ago


Norfolk, Virginia, United States Hendrick Automotive Group Full time

Job Summary:

We are seeking a dedicated and knowledgeable Service Advisor to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in Norfolk, VA.

Key Responsibilities:

  • As the first point of contact for our clients in the service department, you will play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care.
  • Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.

Benefits:

  • Rewarding performance-based pay plans and bonuses
  • Service Advisor Onboarding Program
  • The Best Dealership Facilities in the Area
  • 401(k) with Company Match
  • Largest privately owned auto group in the country, GREAT career growth potential
  • Paid Medical - NO COST Employee Healthcare and Prescription Plan
  • Generous paid time off/vacation and sick days
  • Basic Life Insurance
  • NO COST Employee Assistance Program
  • Paid Factory Training
  • Comprehensive employee recognition/rewards programs
  • Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award
  • Successful Team approach with Doing Business the Right Way Focus

Requirements:

  • Valid Driver's License.
  • College Degree, High School Diploma or equivalent.
  • 3 years of Service Advisor experience in a dealership (General Motors or similar).
  • Able to work Full Time, 5-days per week, business hours Monday-Saturday.
  • Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
  • Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
  • Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
  • Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
  • Able to maintain CSI at or above company and manufacturer standards.
  • Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
  • Knowledge of dealership software programs such as Reynolds & Reynolds.
  • Able to communicate effectively with customers and company personnel.
  • Able to follow Safeguards rules and regulations.

Core Values:

We are looking for individuals who demonstrate our core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.



  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Are you looking to build a career as an automotive service professional? Hendrick Automotive Group, the nation's largest privately held automotive group and #1 in the U.S. in terms of online reputation for 5 straight years, is seeking dedicated and knowledgeable Service Advisors to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Are you looking to build your career as an automotive service professional? Hendrick Automotive Group, the nation's largest privately held automotive group and the U.S. leader in online reputation for 5 consecutive years, is seeking dedicated and knowledgeable Service Advisors to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service ProfessionalJob Summary:We are seeking a dedicated and knowledgeable Service Advisor to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in Norfolk, VA. As the first point of contact for our clients in the service department, Service Advisors play an integral role in representing our commitment to...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Summary:As a Service Advisor at Hendrick Automotive Group, you will play a vital role in representing our commitment to exceptional customer service and automotive care. Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.Key Responsibilities:Provide accurate estimates for labor...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at Hendrick Automotive Group. As a key member of our service team, you will be responsible for providing exceptional customer service, identifying and documenting service needs, and ensuring seamless communication between customers and technicians.Key...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    As a key member of our service team, the Service Advisor plays a vital role in delivering exceptional customer experiences and ensuring the highest level of automotive care.With a strong focus on customer satisfaction, you will guide clients through the maintenance and repair process, providing expert advice and ensuring a seamless experience.Our Commitment...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job Title: Automotive Service AdvisorAs a key member of our service team, the Automotive Service Advisor plays a vital role in ensuring our customers receive exceptional service and care. This position requires strong communication and interpersonal skills, as well as a working knowledge of mechanical operations and customer service...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and motivated Automotive Technician Apprentice to join our team at Hendrick Automotive Group. As an Apprentice, you will assist our experienced Service Technicians in identifying necessary vehicle repairs and performing maintenance work. This is an excellent opportunity to learn and grow with our company, and we are...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job SummaryWe are seeking a highly skilled and experienced Certified Automotive Technician to join our team at Hendrick Automotive Group. As a key member of our service department, you will be responsible for diagnosing and repairing complex vehicle issues, ensuring that our customers receive exceptional service and support.Key Responsibilities:Diagnose and...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    About the RoleWe are seeking an experienced and skilled Automotive Technician to join our team at Rick Hendrick Chevrolet in Norfolk, VA.Job SummaryThis is a challenging and rewarding role that requires a high level of technical expertise and a commitment to delivering exceptional customer service.ResponsibilitiesExamine customer vehicles to diagnose and...


  • Norfolk, Virginia, United States White Chrysler Jeep Dodge Full time

    Automotive Sales RepresentativeWe are seeking a highly motivated and results-driven individual to join our team at White Chrysler Jeep Dodge as an Automotive Sales Representative. The ideal candidate will have a strong sales background and be able to confidently guide customers through the car buying process. Previous experience in automotive sales is a...


  • Norfolk, Virginia, United States White Chrysler Jeep Dodge Full time

    Automotive Sales RepresentativeWe are seeking a skilled sales professional to join our team at White Chrysler Jeep Dodge. The ideal candidate will have a strong background in sales and be able to effectively guide customers through the car buying process.The successful candidate will be responsible for assisting customers in finding the perfect vehicle,...

  • Automotive Assistant

    4 weeks ago


    Norfolk, Virginia, United States Mavis Tire Supply Full time

    Job SummaryMavis Tire Supply is seeking a highly skilled Automotive Assistant to join our team. As an Automotive Assistant, you will be responsible for assisting customers with tire selections and under-car repair services. You will also be responsible for scheduling mechanics/technicians' work, ordering parts, and ensuring the quality and timely completion...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    The Hendrick Automotive Group is seeking a highly skilled Master Body Repair Specialist to join our team at the Rick Hendrick Chevrolet Collision Center in Norfolk, Virginia.About the Job:We are looking for a dedicated professional with a passion for delivering exceptional repairs and outstanding customer service. As a Master Body Repair Specialist, you will...

  • Automotive Technician

    1 month ago


    Norfolk, Virginia, United States Enterprise Mobility Inc Full time

    Job Title: Automotive TechnicianEnterprise Mobility Inc is seeking a skilled Automotive Technician to join our team. As a key member of our team, you will be responsible for performing vehicle repairs, maintenance, and certification services.Responsibilities:Perform vehicle repairs, maintenance, and certification services according to company policy and...


  • Norfolk, Virginia, United States White Chrysler Jeep Dodge Full time

    Automotive Sales Representative RoleWe are seeking a skilled sales professional to join our team at White Chrysler Jeep Dodge. As an Automotive Sales Representative, you will be responsible for guiding customers through the car buying process, negotiating deals, and presenting back end products. Your goal will be to provide exceptional customer service and...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    We are seeking a highly motivated and results-driven Customer Sales Representative to join our team at Hendrick Automotive Group.The successful candidate will be responsible for selling new or used vehicles at a profit, while ensuring customer satisfaction. With a focus on providing exceptional customer service, you will work closely with customers to...

  • Logistics Coordinator

    4 weeks ago


    Norfolk, Virginia, United States O'Reilly Automotive Full time

    Key Responsibilities:Safely transport parts and products to customers using a company-provided vehicle.Vehicle Maintenance:Ensure the cleanliness and standard maintenance of delivery vehicles to maintain a professional image and ensure customer satisfaction.Quality Control:Verify orders for accuracy and completeness while following specific route schedules...


  • Norfolk, Virginia, United States CARMASTERS AUTOMOTIVE Full time

    Job Title: Certified State InspectorAbout Us: CarMasters Automotive is a full-service automotive repair center serving the Hampton Roads area since 1998. We are a certified Napa GOLD AutoCare repair center, ASE Blue Seal Certified, RepairPal Top Shop, and Motorist Assurance Program participating shop.Job Summary:We are seeking a qualified Certified State...


  • Norfolk, Virginia, United States Hendrick Automotive Group Full time

    Job SummaryAs a Collision Repair Specialist at Hendrick Automotive Group, you will be responsible for identifying and performing necessary body repair work in accordance with factory and Collision Center specifications. This role requires a strong attention to detail and the ability to work efficiently in a fast-paced environment.Key ResponsibilitiesExamine...