Automotive Service Professional
4 weeks ago
Job Summary:
We are seeking a dedicated and knowledgeable Service Advisor to join our General Motors service teams at Rick Hendrick Cadillac/Chevrolet in Norfolk, VA.
Key Responsibilities:
- As the first point of contact for our clients in the service department, you will play an integral role in representing our commitment to EXCEPTIONAL customer service and automotive care.
- Your expertise will guide customers through the maintenance and repair process, ensuring a seamless and satisfying experience.
Benefits:
- Rewarding performance-based pay plans and bonuses
- Service Advisor Onboarding Program
- The Best Dealership Facilities in the Area
- 401(k) with Company Match
- Largest privately owned auto group in the country, GREAT career growth potential
- Paid Medical - NO COST Employee Healthcare and Prescription Plan
- Generous paid time off/vacation and sick days
- Basic Life Insurance
- NO COST Employee Assistance Program
- Paid Factory Training
- Comprehensive employee recognition/rewards programs
- Hendrick Automotive Group is a back-to-back winner of Automotive News's Best Dealerships to Work For Award
- Successful Team approach with Doing Business the Right Way Focus
Requirements:
- Valid Driver's License.
- College Degree, High School Diploma or equivalent.
- 3 years of Service Advisor experience in a dealership (General Motors or similar).
- Able to work Full Time, 5-days per week, business hours Monday-Saturday.
- Prior Experience advising customers on warranty protections and potential cost savings, scheduling service appointments, providing accurate estimates for labor/parts, and coordinating with dealership parts/service departments.
- Able to greet customers, establish rapport, collaborate with technicians and mechanics to ensure understanding of vehicle problems and timely repairs/maintenance.
- Able to monitor service maintenance progress to keep customers informed of status, delays, or any additional repairs needed.
- Prior Experience processing repair orders, invoices, and payment transactions in accordance with company policies.
- Able to maintain CSI at or above company and manufacturer standards.
- Able to manage customer service complaints and resolve issues to ensure customer satisfaction.
- Knowledge of dealership software programs such as Reynolds & Reynolds.
- Able to communicate effectively with customers and company personnel.
- Able to follow Safeguards rules and regulations.
Core Values:
We are looking for individuals who demonstrate our core values of Servant Leadership, Teamwork, Integrity, Commitment to Customer Enthusiasm, Passion for Winning, Accountability at All Levels, and Commitment to Continuous Improvement.
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