Customer Support Specialist
2 weeks ago
We are seeking a skilled Customer Support Facilitator to join our team at BHS Corrugated & Robotics. This role involves providing exceptional customer service and technical support for our clients.
Key Responsibilities:
- Provide technical assistance to customers via phone, email, or in-person, resolving issues related to mechanical, electrical, or operational problems.
- Collaborate with internal teams to prioritize and route service tickets, ensuring timely resolutions.
- Assist in generating reports and managing customer information, maintaining accurate records and documentation.
- Participate in safety documentation and customer communication initiatives, promoting a culture of excellence and customer satisfaction.
Requirements:
- Strong customer service skills, with the ability to communicate effectively with internal teams and external customers.
- Tech-savvy, with a working knowledge of Microsoft Office and web-based applications.
- Ability to work independently and collaboratively in a fast-paced environment, with a willingness to adapt to changing priorities.
- Technical background in mechanical or electrical maintenance, with an understanding of industrial machinery and corrugated equipment.
Preferred Qualifications:
- Experience working with corrugated machinery or similar industrial equipment.
- Strong problem-solving skills, with the ability to analyze complex technical issues and provide effective solutions.
We offer a dynamic work environment, opportunities for growth and development, and a competitive compensation package. If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply.
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Customer Support Representative
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