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Customer Support Specialist

2 months ago

Charlotte, North Carolina, United States ScreenCloud Limited Full time

The Role

We are seeking a skilled Customer Support Representative to provide comprehensive assistance to internal and external stakeholders, ensuring a seamless experience for ScreenCloud customers.

Responsibilities

  • Respond to customer inquiries from around the world, providing empathetic and timely support.
  • Own customer issues to resolution, ensuring all information is logged and tracked.
  • Communicate effectively with customers, understanding their priorities and needs.
  • Collaborate with multiple teams to address customer concerns and improve processes.
  • Identify areas for improvement and contribute to the growth and success of ScreenCloud.

Requirements

  • Excellent communication and interpersonal skills.
  • Customer-focused and results-driven.
  • Ability to handle pressure and juggle multiple responsibilities.
  • High degree of flexibility, independence, and problem-solving skills.
  • Previous experience in a fast-paced customer service environment is an asset.

Benefits

  • Unlimited annual leave.
  • Hybrid-friendly working.
  • Flexible working hours.
  • 401k.
  • Commuter benefits.
  • Consumer discounts.
  • Enhanced parental leave.
  • Personal development fund.
  • Private medical insurance.
  • Disability insurance.

Our Values

At ScreenCloud, our values are core to our culture and enable us to deliver exceptional support to our customers. We value trust, transparency, and continuous learning and development.