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Loan Support Specialist

2 months ago

Charlotte, North Carolina, United States Eliassen Group Full time
Loan Member Support Specialist

We are seeking a highly skilled Loan Member Support Specialist to join our team at Eliassen Group. As a Loan Member Support Specialist, you will be the first point of contact for customers who have questions about loans and will provide clear and concise explanations of financial terms and concepts.

Key Responsibilities:
  • Provide exceptional customer service and support to loan members via phone, email, or in-person
  • Answer complex customer inquiries and resolve issues in a timely and professional manner
  • Collaborate with internal teams to ensure seamless customer experiences
  • Stay up-to-date on financial products and services to provide accurate information to customers
  • Meet or exceed performance metrics and quality standards
Requirements:
  • 2-3 years of experience in a customer-facing role, preferably in a call center environment
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Hands-on experience with Salesforce or similar CRM systems
  • Familiarity with financial products and services, including mortgages, credit cards, and personal loans
What We Offer:
  • A competitive compensation package, including medical, vision, and dental coverage
  • A 401(k) plan with company match
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment