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Client Relations Specialist
2 months ago
Position Overview
The Customer Support Associate will collaborate closely with sales, operations, and our valued clients to manage all aspects of order processing. This includes overseeing order management, addressing inquiries via phone and email, coordinating pricing requests, expediting shipments, and handling Return Material Authorizations (RMAs). This role will report directly to the Customer Service Manager.
Key Responsibilities
- Manage all order processing tasks, including price quote evaluations, accurate order entry, backlog assessments, and maintaining regular communication with clients regarding order status.
- Handle incoming calls with the objective of immediate resolution or direct them to the appropriate team member to uphold service standards.
- Initiate and manage quote requests in line with established protocols, working alongside Applications Engineers and Account Managers.
- Respond promptly to incoming sales inquiries, adhering to defined lead management practices and responsiveness targets.
- Process RMAs by reviewing customer requests for credits or debits, ensuring compliance with quality system procedures, and managing paperwork efficiently.
- Assist the finance department in following up with clients regarding outstanding payments.
- Perform additional job-related tasks as assigned by the manager.
Qualifications
Essential Skills
- Ability to communicate effectively with cross-functional teams to resolve issues and ensure high customer satisfaction.
- Strong organizational skills to maintain accurate customer records, including orders, quotes, and credits.
- Demonstrated sense of urgency in addressing customer concerns with the support of internal teams.
Experience and Education
- A minimum of 2 years of experience in a customer service role.
- A Bachelor’s degree from an accredited institution or an equivalent combination of education and experience.
- Proficiency in Microsoft Office Suite, particularly Outlook and Excel.
- Familiarity with Oracle and/or Salesforce is advantageous.
Equal Opportunity Statement
Motion LLC is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.
