Guest Services Representative

1 week ago


Reeds Spring, Missouri, United States Best Western Branson Inn and Conference Center Full time
Job Overview

Compensation and Perks:

  • Attractive salary package
  • Employee benefits and discounts
  • Flexible working hours
  • Complimentary uniforms provided

Primary Objective:

The role involves greeting guests in a friendly and efficient manner. As the first point of contact for many visitors, the Hotel Front Desk Agent is responsible for managing guest check-ins and check-outs, issuing room keys, addressing inquiries, and processing payments for hotel amenities.

Key Responsibilities:

  • Respond swiftly to all guest inquiries and requests with professionalism.
  • Follow established protocols for Front Desk operations, including guest registration, room allocations, VIP arrangements, cash handling, and telephone inquiries.
  • Encourage guests to utilize hotel services and facilities.
  • Maintain knowledge of the local area to provide guests with information on services, attractions, and amenities.
  • Effectively resolve guest concerns and follow up to ensure their satisfaction.
  • Oversee the cleanliness and presentation of the lobby area.
  • Coordinate with Housekeeping for timely delivery of guest requests.
  • Manage staffing in accordance with budgetary and operational needs.
  • Safeguard guests' valuables and promote safe working practices.
  • Upsell additional services and amenities when appropriate.
  • Comply with all Front Desk policies and procedures.
  • Report any suspicious activities and maintain cleanliness and safety in work areas.
  • Participate in mandatory meetings and undertake additional tasks as required.

Qualifications:

Education and Experience: A high school diploma or equivalent is required. Proficiency in English is essential. A minimum of one year of experience in a similar role within the hospitality industry is preferred. Basic mathematical and computer skills are necessary, along with familiarity with professional telephone etiquette.

Skills: Must be detail-oriented, organized, and efficient. A quick learner with a focus on safety is essential. Strong verbal communication and customer service skills are required. Ability to work collaboratively as part of a team while also being capable of working independently. Trustworthiness and reliability are crucial.

Physical Requirements:

Must be able to stand and walk for extended periods throughout shifts. Ability to lift objects weighing up to 75 lbs. is necessary. Occasional bending, stooping, and reaching may be required for job tasks.



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