Guest Services Representative

1 week ago


Reeds Spring, Missouri, United States Best Western Branson Inn and Conference Center Full time
Job Overview

Perks:

  • Attractive compensation package
  • Employee perks and discounts
  • Flexible working hours
  • Complimentary uniforms provided

Core Responsibilities:

The primary role of the Hotel Front Desk Agent is to warmly greet guests upon their arrival. As the first point of contact, this position involves managing the check-in and check-out processes, issuing room keys, addressing guest inquiries, and processing payments for hotel amenities.

Key Duties:

  • Promptly address all guest inquiries and requests with professionalism.
  • Follow established protocols for Front Desk operations, including guest registration, room assignments, VIP services, cash handling, and phone management.
  • Encourage guests to take advantage of hotel amenities and services.
  • Maintain knowledge of the local area to provide guests with relevant information about services, facilities, and attractions.
  • Effectively resolve guest concerns and ensure follow-up for satisfaction.
  • Oversee the cleanliness and presentation of the lobby area.
  • Coordinate with Housekeeping for timely service delivery to guests.
  • Manage staffing in accordance with budgetary and operational needs.
  • Safeguard guests' valuables and promote safe working practices.
  • Encourage the purchase of additional services when appropriate.
  • Adhere to all policies and procedures related to Front Desk operations.
  • Report any suspicious activities and maintain cleanliness and safety in work areas.
  • Participate in mandatory meetings and perform additional duties as required.

Qualifications:

Education: A high school diploma or equivalent is required. Proficiency in English is essential. A minimum of one year of experience in a similar role within the hospitality industry is preferred. Basic math and computer skills are necessary, along with familiarity with business telephone etiquette.

Skills: Must be detail-oriented, organized, and efficient. Quick adaptability with a focus on safety is important. Strong verbal communication and customer service abilities are essential. Must be a team player while also capable of working independently. Trustworthiness and reliability are crucial.

Physical Requirements:

Ability to stand and walk for extended periods throughout shifts. Must be able to lift objects weighing up to 75 lbs. Occasional bending, stooping, and reaching may be required during job tasks.



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