Cyber Operations Center Lead

2 weeks ago


Scott Air Force Base, Illinois, United States SAIC Full time

Position Overview

The National Security Customer Group at SAIC is in search of a Cyber Operations Center (CyOC) Lead to enhance an IT Service Management initiative. This role is pivotal in supporting the USTRANSCOM mission at Scott Air Force Base in Illinois. The USTC Managed Information Technology Services (MITS) contract aims to deliver strategic, technical, and program management expertise to bolster the operations and modernization of the combatant command's infrastructure, systems, and applications. The successful candidate will provide critical support to the USTC Command, Control, Communications & Cyber Systems Directorate (TCJ6).

Key Responsibilities

  • Lead the Cyber Operations Center effectively.
  • Oversee Duty Controller personnel to liaise with the Government Duty Officer and cybersecurity analysts to identify and address issues impacting USTRANSCOM clients.
  • Manage Event Management staff to oversee the entire event lifecycle, including detection, analysis, and control as per the Event Management Process.
  • Supervise Event Management activities, focusing on Detection, Logging, Filtering, and Significance assessment.
  • Direct the team in managing events according to ITIL guidelines, documenting responses to each event, including automatic responses, incidents, problems, changes, alerts, and human interventions.
  • Monitor processes to ensure compliance with established Service Level Agreements (SLA) and Operational Level Agreements (OLA).
  • Provide high-level subject matter expertise for the tasks at hand.
  • Deliver advanced technical knowledge and analysis of specialized applications and operational environments, offering high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex issues requiring extensive knowledge.
  • Report status updates to management and clients.

This role typically operates Monday through Friday during standard business hours, though after-hours and weekend support may be necessary during planned or emergency situations.

Qualifications

Essential Requirements:

  • Bachelor's degree with a minimum of two years of relevant experience.
  • Additional experience may be considered in lieu of a degree.
  • Possession of a DoD Secret clearance.
  • One of the following IAT Level II certifications: Security+, CECCNA-Security, CySA+, GICSP, GSEC, CND, SSCP.
  • A Computing Environment (CE) certification relevant to the technical area of responsibility, either in Network support/defense (e.g., Splunk, Cisco, McAfee) or operating systems (e.g., Microsoft, Linux, Solaris).
  • Ability to work independently as well as collaboratively within a team.
  • Availability for on-call duties on a recurring basis.
  • Strong troubleshooting skills with a proven track record in end-to-end problem management and ownership.
  • Excellent verbal and written communication abilities.
  • Must be a U.S. Citizen.

Target salary range: $80,001 - $120,000, reflecting the typical salary range for this position based on experience and other factors.

Covid Policy: SAIC does not mandate COVID-19 vaccinations or boosters; however, customer site vaccination requirements must be adhered to when working at a customer location.



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