ServiceNow Developer

3 weeks ago

Boise, Idaho, United States Volt Full time
Senior ServiceNow Developer Job Description

Volt is seeking a highly skilled Senior ServiceNow Developer to join our team. As a Senior ServiceNow Developer, you will be responsible for developing and implementing ServiceNow solutions that meet the needs of our clients.

Key Responsibilities:

  • Develop in-depth knowledge of ServiceNow and its various modules, including IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Field Service Management (FSM).
  • Liaise with technical and non-technical professionals to clarify requirements and understand the software's implementation context.
  • Define, review, test, and estimate your own deliverables, being proficient in an agile development environment including the use of stories, story pointing, and sprint planning.
  • Provide expertise in source control for moving changes from sub-production to production instances. At minimum, be very familiar with using Update Sets. Ideally, be able to transition our client in the use of industry-standard source control applications and the ServiceNow studio for change control.
  • Team with the implementation architect to develop our client's technical ServiceNow standards. Keeping up with new technologies provided on the ServiceNow platform and updating the standards to include their use (ie, Flow Designer and RPA).
  • Review designs and providing direction to less senior ServiceNow Developers and external technical delivery resources to ensure adherence to our client's technical ServiceNow standards and roadmap.
  • Develop applications in accordance with the established architectural frameworks and never unnecessarily "recreating the wheel" outside of framework. Look to fully optimize the ServiceNow framework to and SKUs that are in place.
  • Demonstrate a knowledge of ServiceNow instance security risk and mitigation best practices. Be familiar with the Instance Security Center and how to address identified compliance-related issues. Be cognizant of development practices to ensure security compliance and can be proven secure by external security consultants.
  • Build client, server-side scripts and script includes and be familiar with the appropriate use for each. This includes proven experience with developing business rules, utilization of Glide Server APIs, and developing script components in UI pages.
  • Familiarity with ServiceNow application development including building scoped applications, creating and extending base tables, creating forms, and building workflows, ideally within ServiceNow's App Engine Studio.
  • Configure and brand ServiceNow's portals for both internal and external ServiceNow customers. Provide clear guidance on configurations that won't impact future upgradeability and maintainability.
  • Migrate instances through patch and major version upgrades. Familiarity with platform functionality through the Utah release at minimum.
  • Develop integrations via the Integration Hub and/or Automation Engine.
  • Conduct unit testing of applications.
  • Work with tools including Java Script, HTML/CSS, JSON, XML, Bootstrap, AngularJS, Jelly, REST webservice frameworks, API webservice frameworks, active directory federated services, SAML, oAuth, Public/Private key encryption framework, and Azure application and data hosting.
  • Independently review and evaluate new frameworks and making recommendations to ServiceNow Architect regarding when to migrate to (or ignore) newer technologies.
  • Collaborate effectively with colleagues on the infrastructure, healthcare data interfacing, security, service desk, and tier-1 support, and electronic health records (EHRs) teams.
  • Leverage your specialized skill set to serve as an innovation and thought leader on the team.
  • Mentor less experienced team members.
  • Operate independently without guidance or oversight; monitor your own work progression.
  • Adhere to all department standards, including accurate time tracking.
  • Comply with HIPAA Regulations and company confidentiality policies and procedures.

Requirements:

  • Demonstrated experience in deploying projects in multiple product areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Field Service Management (FSM).
  • Any experience with ServiceNow Mobile and/or Human Resources Service Delivery would be a plus.
  • 8+ years in a full-time software engineering role on both back-end and front-end web applications, with 4+ years of ServiceNow development experience.
  • Should carry current ServiceNow certifications for System Administrator (CSA) and Application Developer (CAD). Micro-Certifications in other areas including Integration Hub, Performance Analytics, and Flow Designer highly desirable.
  • Understanding of the systems development life cycle and source code control. Basic understanding of networking concepts, such as IPs and ports.
  • Understanding of public-private key encryption and application of SSL certificates.
  • Understanding of common web application security breach vectors and the respective mitigations.
  • Hands-on experience working with a relational database management system, such as MS SQL-Server.

What We Offer:

Volt offers a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and experienced Senior ServiceNow Developer looking for a new challenge, please submit your application.

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