Associate Tech Support Analyst

1 week ago


Boise, Idaho, United States SCA Health Full time
Job Title: Associate Tech Support Analyst

Join SCA Health, a leading healthcare organization, as an Associate Tech Support Analyst. In this role, you will be responsible for maintaining end-user relationships at all levels of the organization by supporting both local and remote desktops utilizing various technologies.

Responsibilities:
  • Maintain end-user relationships and provide technical support for local and remote desktops.
  • Work under the direction of the IT Manager to support the End-User Services organization (EOS).
  • Develop and implement technical solutions to resolve complex technical issues.
  • Collaborate with vendors, technical engineers, and SCA team members to provide exceptional IT service delivery.
Requirements:
  • Bachelor's degree, associate degree, or requisite job experience.
  • Experience with ServiceNow ticketing system.
  • Experience with remote applications, such as Splash top, Citrix, Dameware, and Remote Desktop software.
  • Excellent organization, communication, customer service skills, and reliability.
  • Good understanding of backup and recovery processes and applications.
What We Offer:
  • A competitive salary range of $58,300.00 - $75,000.00 per year.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.


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