Endpoint Engineer

3 weeks ago

Boise, Idaho, United States Logicalis Full time
Job Summary

We are seeking a highly skilled Endpoint Engineer to join our team at Logicalis. As a key member of our Endpoint team, you will be responsible for managing and maintaining our global workstation and mobile device ecosystem.

Key Responsibilities
  • Develop and implement solutions for workstation requirements utilizing SCCM, Intune, group policy, scripting, and Active Directory.
  • Collaborate with the global Endpoint team and report directly to the Endpoint Manager based in the UK.
  • Attend local Deskside meetings (On behalf of Endpoint), and provide detailed minutes as necessary.
  • Deliver weekly reports on project status and progress.
  • Work closely with the Global Service Delivery Team to drive change initiatives on a global scale.
  • Conduct regular device cleanups and manage the Endpoint Queue.
  • Evaluate software requests and provide necessary reports.
  • Manage Endpoint problem tickets and submit bulk ticket requests.
  • Address security vulnerabilities and remediation/alert requests.
  • Provide macOS support, including OS, app, and hardware testing and provisioning.
  • Offer hardware support for North America and manage NA escalations.
  • Oversee the Endpoint Deskside Teams chat and processes privilege account requests.
  • Perform SCCM health checks and deployments in SCCM/Intune.
  • Troubleshoot issues related to AD/SCCM/Intune and create Endpoint documentation.
Requirements
  • Bachelor's Degree in engineering, computer science, information technology, or equivalent experience.
  • 2+ years of technical support, customer-facing, technical consulting experience, or information technology experience.
  • Knowledge of various PC hardware and software applications including: Operating Systems: Windows 7, Windows 10, Windows 11, Office 365 Support, User creations/terminations (tasks/requests), End-user self-service tools, Cloud support - multiple device data syncing, ServiceNow or other ticketing systems, Word, Excel, PowerPoint, Office365, Outlook, etc.
  • Effective troubleshooting and documentation skills.
  • Experience navigating a knowledgebase.
  • Proficient use of Microsoft Office applications.
  • Proficient in SCCM for workstation management, including creating, deploying, and troubleshooting applications/packages.
  • Ability to generate reports on deployments, hardware, and compliance, as well as monitor SCCM environment health.
  • Experience with Intune, supporting device enrolment and ma aging group policies with WMI filtering.
  • Solid understanding of Active Directory, including forests, security groups, and account management.
  • Familiarity with Windows 10 and 11, including deployment, management, and troubleshooting of applications and settings.
  • Experience with Apple Macs is preferred, along with knowledge of JamF for device management and encryption.
  • Proficient in scripting via PowerShell/DOS to enhance workstation management in SCCM/Intune.
  • Understanding of certificate management and its application in a corporate environment.

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