IT Platforms Administrator

3 days ago

Boise, Idaho, United States Idaho State Supreme Court Full time
Job Title: IT Platforms Administrator

We are seeking an experienced IT Platforms Administrator to join our team at the Idaho State Supreme Court. As an IT Platforms Administrator, you will be responsible for the administration of non-court IT platforms, including ServiceNow, Zoom, Slack, and Microsoft Office 365 and Team Collaboration Suite of products.

Key Responsibilities:
  • Provide escalated support of non-court platforms and processes
  • Troubleshoot complex issues and identify feasible solutions
  • Collaborate with stakeholders to ensure continual improvement of platform usability, stability, and functionality
  • Assist in the creation of Service Level Agreements with customers
  • Identify long-term solutions that prevent and reduce reoccurrence of issues and provide a framework for continued growth
  • Participate in and/or lead improvement projects, implementations, and upgrades to information technology tools and platforms
  • Coordinate and support full-cycle implementation, application development, ongoing optimization and stabilization of enterprise applications
  • Partner with the Lead, IT Quality Assurance in software installations including routine updates/fixes, major product upgrades, patches, enhancements, customizations, and new version releases
  • Identify and recommend upgrades to hardware and software and may lead upgrade projects
  • Identify, plan, implement, train, and support tool integration capabilities to assist with process and procedure optimization through utilizing API and other integration technology
  • Participate in tool/vendor selection processes (when applicable)
  • Maintain a positive vendor relationship with software vendors of non-court IT platforms
  • Ensure regular maintenance and backup schedules are being performed on a regular basis in partnership with our Software as a Service vendors for cloud applications; and maintenance and backup procedures are being followed for on-premise applications (if applicable)
  • Stay current on the marketplace changes to application platforms the division supports
  • Develop and facilitate data quality and auditing strategy for best practices for entering data into platforms, and also data ingested by API integration to ensure accuracy and quality of data for reporting and metrics
  • Monitoring and auditing platform health and event management for problem identification and remediation
  • Troubleshoot, along with the Lead, Service Delivery, complex and higher-level technical issues
  • Use, update, and assist in the maintenance of the IT Service Desk knowledge base
  • Ensure knowledge transfer within different modules of platforms to ensure cross-functionality
  • Partner with Lead, Quality Assurance and IT Agile Programs for implementation of technical, platform, and business process solutions
Requirements:
  • A Bachelor's degree in Information Technology, or a related field, or an equivalent experience combination of education and experience
  • A minimum three (3) years experience working in IT, with exposure to ITIL, ITSM, and Agile practices
  • Previous lead or supervisory experience preferred
  • Industry certifications such as CSM, PMP, ISTE, etc. preferred
What We Offer:
  • A competitive salary and benefits package
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development

We are an equal opportunity employer and welcome applications from diverse candidates. If you need accommodation for applying or interviewing, please notify human resources.

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