IT Operations Support Specialist

4 weeks ago


Pittsburgh, Pennsylvania, United States ConsultUSA Full time

Job Summary:

We are seeking an IT Operations Support Analyst II to join our team at ConsultUSA. The successful candidate will be responsible for providing technical support and troubleshooting services to our clients.

Key Responsibilities:

  • Troubleshoot and resolve technical issues related to hardware, software, and network infrastructure
  • Identify and document technical issues and requests in our ticketing system
  • Collaborate with internal teams to resolve technical issues and improve operational processes
  • Monitor and analyze system and event messages to identify potential issues
  • Develop and implement new processes and procedures to enhance IT operations
  • Provide 24x7 support to our clients through our helpdesk

Requirements:

  • 1-2 years of experience in IT operations and technical support
  • Experience with ITIL methodologies and ticketing systems
  • Strong understanding of IT infrastructure, including hardware, software, and network components
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks

Why Work for ConsultUSA:

  • We offer competitive salaries, major medical insurance, and a 401k plan
  • We provide opportunities for professional growth and development
  • We value diversity and inclusion in the workplace

How to Apply:

To submit your application, please click the "Apply Now" button located at the top and bottom of the page.



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