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Customer Service Coordinator

2 months ago

Oxford, Mississippi, United States Baptist Memorial Healthcare Corporation Full time
Overview

The Customer Service Coordinator in the Float Pool plays a crucial role in ensuring exceptional patient experiences by demonstrating a thorough understanding of both departmental and organizational protocols. This position is responsible for maintaining precise billing records, managing appointment schedules, and reconciling financial transactions daily. Flexibility in work hours is required, including potential overtime and callback duties. Additional responsibilities may be assigned as needed.

Key Responsibilities
  • Confirms insurance details and maintains ongoing communication with insurance providers and regulatory bodies to facilitate reimbursements.
  • Conducts daily and monthly financial closeout procedures to uphold internal controls and ensure accurate cash balancing.
  • Possesses a solid understanding of insurance co-pays, deductibles, and workers' compensation regulations to guarantee compliant billing practices.
  • Fosters a positive customer experience through professional and effective communication, both verbal and nonverbal.
  • Demonstrates comprehensive knowledge of corporate policies and procedures relevant to clinic operations.
  • Handles incoming calls, directing messages promptly to maintain workflow efficiency.
  • Ensures an organized and efficient workspace by keeping files and records systematically arranged to support confidentiality and workflow.
  • Coordinates the necessary resources to input accurate demographic and medical data, collects appropriate fees at the time of service, and provides financial counseling to patients when needed.
  • Completes all additional tasks assigned by the Clinic Manager in a timely manner.
  • Aims to achieve set performance goals.
Qualifications

Education

Preferred: Completion of a collegiate program or medical training, such as an Associate's Degree.

Minimum: Ability to communicate clearly and effectively in standard English, both in writing and verbally, to achieve high productivity. Proficient in legible writing and accurate record-keeping as required for job functions.

Experience

Preferred: At least one year of recent experience in insurance billing, medical collections, and familiarity with medical terminology.

Minimum: One year of current experience in insurance billing, medical collections, and medical terminology.

Special Skills

Preferred: Proficiency in 10-key data entry.

Minimum: Typing speed of 30 words per minute, experience with 10-key entry, excellent customer service skills, basic knowledge of Windows applications, and current understanding of medical terminology.

About Baptist Memorial Health Care

Baptist Memorial Health Care values its team members, who bring both technical skills and a compassionate approach to their work. The organization is committed to rewarding its employees with competitive compensation and benefits packages, recognized for excellence in the Mid-South healthcare sector. Baptist has been honored with a Best in Benefits award for its outstanding benefit plans, based on comprehensive evaluations of plan designs and participant feedback.

Benefits Offered:
  • Competitive salary structure
  • Paid time off and vacation
  • Opportunities for continuing education
  • Generous retirement savings plan
  • Comprehensive health insurance, including dental and vision coverage
  • Sick leave provisions
  • Service recognition awards
  • Complimentary parking
  • Short-term disability coverage
  • Life insurance options
  • Health care and dependent care spending accounts
  • Educational assistance for ongoing learning
  • Employee referral incentives