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Customer Service Representative

1 month ago

Oxford, Mississippi, United States Jimmy Carr - State Farm Agent Full time
Job Overview We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our State Farm independent contractor agent team, you will play a vital role in providing exceptional service to our customers. Responsibilities
  • Establish and maintain strong relationships with customers, providing personalized support and follow-up as needed.
  • Deliver prompt, accurate, and friendly customer service, addressing inquiries and resolving issues related to insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification.
  • Utilize a customer-centric approach to educate customers about insurance options, identifying their needs and providing tailored solutions.
Benefits As a valued member of our team, you will enjoy a range of benefits, including:
  • Simple IRA
  • Group Life Insurance Benefits
  • Salary plus commission/bonus
  • Paid time off (vacation and personal/sick days)
  • Valuable experience and opportunities for growth and advancement within our agency
Requirements To succeed in this role, you will need to possess:
  • Excellent communication skills, including written, verbal, and listening abilities
  • Self-motivation and a proactive approach to problem-solving
  • Attention to detail and a customer-focused mindset
  • Ability to work effectively in a team environment and build strong relationships with customers and colleagues
  • Property and Casualty license (must be able to obtain) and Life and Health license (must be able to obtain)
If you are a motivated and customer-driven individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. We look forward to reviewing your application and discussing the next steps in the interview process.