Casino Shift Supervisor

1 week ago


Las Vegas, Nevada, United States Tuscany Suites and Casino Full time

Tuscany Suites and Casino is seeking a highly skilled and experienced Graveyard Cage Shift Supervisor to join our team. As a key member of our casino operations, you will be responsible for providing exceptional customer service, leading a team of cashiers and assistant supervisors, and ensuring the protection of company assets.

Key Responsibilities:

  • Supervise a team of cashiers and assistant supervisors, providing guidance and support to ensure excellent customer service and efficient operations.
  • Train and develop employees to their fullest potential, promoting a culture of excellence and teamwork.
  • Review cashiers' transactions for accuracy, investigating and reporting any discrepancies or variances to the Cage Manager.
  • Control and manage all shift issues, inquiries, and concerns, reporting status to the Cage Manager.
  • Ensure all staff are aware of new procedures and policies, promoting a culture of compliance and adherence.
  • Conduct regular audits to ensure all Title 31 and SARC documentation complies with regulatory standards.
  • Develop and maintain strong relationships with internal departments, fostering a collaborative and supportive work environment.
  • Investigate and resolve any problems or issues that may arise within the assigned shift.
  • Ensure high-quality and prompt guest service, exceeding customer expectations.
  • Cover shifts or windows as business demands warrant, demonstrating flexibility and adaptability.
  • Assume the role of Main Banker as needed, providing exceptional customer service and support.
  • Promote and support good morale, fostering a positive and inclusive work environment.
  • Assist vendors in disbursement and receipt of assigned employee banks and revenue, ensuring accurate and timely processing.
  • Perform all other necessary duties as requested by the Cage Manager or Assistant Manager.

Requirements:

  • High school diploma or equivalent required.
  • At least one year of experience in high-volume cashiering, preferably in a casino cage environment.
  • Ability to stand and/or walk for an entire shift, with repetitive movement.
  • Ability to work in an environment with exposure to secondhand smoke and high noise levels.


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