Member Service Representative I

5 days ago


Cumberland, Rhode Island, United States Navigant Credit Union Full time
About Navigant Credit Union

At Navigant Credit Union, we're dedicated to improving the financial well-being of our members. As a Member Service Representative, you'll play a vital role in helping us achieve this mission.

Key Responsibilities

As a Member Service Representative, you'll be responsible for providing exceptional customer service to our members. This includes processing transactions, answering questions, and resolving issues in a timely and professional manner. You'll also be responsible for opening new accounts, ordering checks, and performing other member services as needed.

Loan Interviewing and Processing

You'll also be responsible for interviewing and processing loan applications, analyzing loan decisions, and notifying members of the outcome. You'll work closely with our loan officers to ensure that all necessary documentation is complete and that loans are disbursed in a timely manner.

Requirements

To be successful in this role, you'll need to have a high school diploma or equivalent, as well as a minimum of 2-4 years of experience in a financial institution. You'll also need to possess excellent communication and interpersonal skills, as well as the ability to work in a fast-paced environment. Additionally, you'll need to be proficient in Microsoft Office and have a strong understanding of credit union products and services.

What We Offer

We offer a competitive salary and benefits package, including a rich medical and dental plan, vision benefits, a robust 401(k) with a generous employer match, tuition reimbursement, and opportunities for professional development and career advancement. If you're passionate about providing exceptional customer service and are looking for a challenging and rewarding career opportunity, we encourage you to apply.

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