Customer Service Representative

2 days ago


Cumberland, Rhode Island, United States U-Haul Full time
Job Title: Customer Service Representative

About the Role:
U-Haul is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the face of U-Haul, providing exceptional service to our customers and ensuring they receive the help they need. Your primary responsibilities will include assisting customers with U-Haul products and services, using smartphone-based technology to manage rentals and inventory, and moving and hooking up U-Haul trucks and trailers.

Key Responsibilities:
  • Assist customers with U-Haul products and services
  • Use U-Scan technology to manage rentals and inventory
  • Move and hook up U-Haul trucks and trailers
  • Clean and inspect equipment on the lot
  • Answer customer questions and educate them on products and services
  • Prepare rental invoices and accept equipment returned from rental
  • Install hitches and trailer wiring
  • Fill propane and drive a forklift (certification offered through U-Haul)
  • Participate in ongoing continuous education through U-Haul University

Requirements:
  • Valid driver's license and good driving record
  • High school diploma or equivalent

Work Environment:
The work involves moderate risks or discomforts, requiring special safety precautions. You may be required to use protective clothing or gear. The work requires some physical exertion, including long periods of remaining stationary, moving around indoors and outdoors, and positioning yourself to reach objects at varying heights. You will be required to move equipment weighing a minimum of 50 lbs. assisted or unassisted.

Benefits:
U-Haul offers a range of benefits, including career stability, opportunities for advancement, mindset app reimbursement, gym reimbursement, health insurance and prescription plans, paid holidays, vacation, and sick days, life insurance, MetLaw legal program, MetLife auto and home insurance, discounts on Apple products, Dell computers, cell phone plans, hotels, and more, 401(k) savings plan, employee stock ownership plan (ESOP), 24-hour physician available for kids, dental and vision plans, business travel insurance, You Matter EAP, LifeLock identity theft protection, critical illness/group accident insurance, and Dave Ramsey's SmartDollar program.

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