Head Teller/MSR I

Navigant Credit Union is a community-driven financial institution dedicated to improving the financial well-being of its members. With over $3 billion in assets, we are one of the largest credit unions in Rhode Island, yet we maintain our commitment to putting people first.

We are seeking a highly skilled and experienced Head Teller/MSR I to join our team. As a key member of our branch operations, you will be responsible for providing exceptional customer service, supervising sales and service programs, and ensuring the efficient delivery of products and services to our members.

1. Maintain security and compliance with Credit Union Security Plan.
2. Serve as vault custodian and balance and troubleshoot ATM and cash recycler.
3. Override teller transactions based on authority within policy and procedure.
4. Handle escalations and member complaints related to the Tellers' functions.
5. Conduct monthly/quarterly audits: card stock inventory, official checks and money orders, night deposit contracts, and surprise cash/check audits for tellers.
6. Balance the branch at the close of each business day, which includes assisting tellers to resolve balancing discrepancies.
7. Responsible for daily and monthly reports: overrides and teller differences.
8. Perform teller transactions, both operational and sales oriented.
9. Open new member accounts and provide information to new and prospective members by explaining and cross-selling Credit Union products and services.
10. Maintain and service existing members' accounts: address changes, names changes, check re-orders, wire transfers, stop payments, etc.
11. Schedule, train, and delegate duties to tellers.
12. Monitor teller performance by completing quarterly 'Member Experience' evaluations and coach tellers on the spot and during one-on-one meetings.
13. Act as the NCU Financial Branch Champion: qualifying referrals and scheduling appointments with Financial Advisors, coaching team members, motivating branch staff to meet goals, and scheduling call nights when necessary.
14. Partner with Branch Management Team to conduct morning huddles, weekly meetings, branch campaigns, etc.
15. Assist Branch Management with performance management, disciplinary actions, and employee evaluations.
16. Participate in the hiring process by screening resumes, interviewing candidates, and providing feedback to management on potential Teller new hires.
17. Originate, underwrite, and close Consumer Loans offered by the Credit Union.

We are looking for a highly motivated and experienced professional with a strong service orientation and excellent communication skills. The ideal candidate will have a minimum of 3 years of experience as an Assistant Head Teller/Teller/MSR and demonstrated knowledge of CU policies and procedures.

The successful candidate will be PC proficient, including Microsoft Office (Word, Excel, Outlook) and the Internet, and able to function in a financial institution branch environment. Some travel may be required.